Customer Ratings & Reviews

They helped with everything I needed! I was pregnant at the time and didn’t have to lift a single thing.

Our tv's soind went on the fritz roght before my parents came in town. Nick helped us out over the phone to find a similar tv, but we couldnt confirm the availability of it in-store. I went in-person, scheduled a pickup delivery of the defective tv and picked up the replacement tv while I was there. Jason and Jennifer were awesome helping me out. Kim also called me to see how things went so far with the whole process. The return pickup was quick, but the credit took the longest...if you can help it, wait to have the Delivery team pickup the defective tv and replace your tv so you dont have to wait for any credit/refund. Based on your circumstances, you may not be able to go this route, but be prepared to wait a bit. Whenever I called the Support line to get an update, I was surprised that the information was slightly different each time.

Very professional and always accurate. Geek squad has never steered me wrong.

Bought this extend warranty due to the great experience that I had with the Geek Squad on another issue

These subscriptions are always helpful! Geek squad is always a phone call away with whatever you may need

Not sure when I used this but they always do a good job

So glad I paid for this. Our TV stopped turning on after about a year and half of use. Since I got this service they are coming to make sure that it can’t be fixed and if it can’t it’s getting replaced for free! Can’t beat that!

Had my lgc1 get burn in and got refunded the full amount very quickly. Upgraded to the lgc4 very happy with this choice

Already purchased an extended warranty, I know Best Buy will take care of me, if needed.

Beautiful viewing and light to carry I liked the light border around the tv very elegant and huge

While I haven’t had to use the warranty yet, they’ve never failed me on the few past issues I did have with other warranties.

Very efficient and fast service from the guys good customer service

The Geek Squad is wonderful. I had a stroke and needed help several times. They were great and walked me through to resolve any issue. I would never use my computer without knowing they were there to help.

Hopefully we never have to use it, but in the past this service was well worth it.

The price for this warranty is amazing and when the tv and install were discounted really helped with the funding of the entire purchase and it was and is worth every penny spent

Didn't not use this service! Do have the Geek squad warranty

When I need them they are there and I’m happy after their done doing their jobs.

Great technical advise always . You can always count on them

Very good service, and often done in a day or so depending on the type of product.

Good picture but a little glare. Difficult to manage wires into weatherproof compartment on the back of TV