Customer Ratings & Reviews

Love this product. It works great in its location. It he ease of use is wonderful.

would recommend best buy, service, quality, pricing

Got it for protection as my last tv was done after a ppwer outtage at the 3 year mark

Had 2 tvs replaced by Best Buy and had no problems with them! I always buy it on all my tvs! About to buy another tv from Best Buy and the service plan! Only people I buy from!

Great protection plan specially for TVs as it covers everything

The agents brought it in but I didn’t have them mount it

If I could give it 0 stars I would. I bought a 77" Sony OLED from them a year ago. My previous TV had been broken by a Toddler visiting my house so I asked the sales associate if their protection plan covered a cracked screen like a toddler throwing a balloon weight through the TV. He assured me that it would. Well... we moved and guess what, after taking all the precautions to make sure the TV did not suffer any damage, the screen cracked. Best buy now states they don't cover cracked screens on Sony OLEDs... I was conned into buying an expensive warranty for the sole purpose of accidental damage on a TV that is now useless. Beware, their sales associates don't know what they are talking about. Looking at it in the best light the sales associate sold us the wrong protection plan. In the worst light, he conned us into a membership with basic protection plan to get a bonus or some kind of kickback when what we wanted was the protection plan with accidental damage coverage.

Excellent service!Ive been buying this service well over a decade and its never failed me,always right on time.Recommendee:Well worth it

I have never had to use this purchase plan but it is a just when buying items in case a need arises. What an exceptional way to protect a purchase and feel at ease.

They treat me very well and has the patience to do it, excellent service..

Excellent service and coverage. Always available to facilitate the claims process.

Love the geek squad protection! It offers a full protection package and in my opinion it is better than the TotalTech. If you're buying a big ticket item like a TV or any appliance, ask the customer service to cancel your TotalTech from this item and add the geek squad warranty instead. Big downside to TotalTech is that it requires you to pay a deductible on certain things. So it's like an insurance.

Geek Squad is also there to help and assist you with anything you need for any device

If you can’t afford buying another device if it broke, you could get this. Don’t blame a toddler for something you could have prevented!!!!

We recently bought a pc and cellphones. Best Buy has competitive pricing on products. We plan on getting an appliance in the near future and the 10% credit on this purchase can be forwarded to the appliance if we signed up for an in store card. I was uncomfortable this when it was necessary to provide my SS# and drivers license. Still hoping this all works out, we get the discount promised to us, and Best Buy data base doesn't get hacked.

I have it use them but I hope they have a great customer service.

I'm just going to make this short and sweet. You better off buying a Geek Squad or Best Buy protection / warranty plan along with any major purchases you make like a TV, sound system, refrigerator, cell phone, computer and washer/dryer. They are 98% of the time way better than the actual manufacturer's warranty and cover more. And give you less hassle when replacing or need to repair whatever you bought.

Was recommended 5 year or 1 year warranty i chose 5

Often and I add geek squad protection to my products. It does add another layer of comfort, knowing that I’m protected for additional length of time. Thank you Best Buy for offering this.

Great service, protection is always a good idea. And most TV’s and appliances should work for minimum five years and this helps ensure it does so.