Customer Ratings & Reviews

This is great so if anything goes wrong, your covered and hopefully nothing will go wrong with my appliance, loving this protection plan

I am loyal to Samsung TVs never had an issue until this tv made a pop noise and went out. The motherboard was out of stock since this size is no longer sold and BB Geek Squad replaced it. I like the Geek Squad but had to wait 2 weeks for an appointment and another week for an ordered part that was cancelled just to replace the unit. I will not be purchasing the warranty on the new unit due to this, as I have additional insurance for all electronics in my home. Do better Geek Squad!

Very good value to protect your resent purchase . Reasonable priced

Love the service privided at my local store. They always help assist with my needs!

One of the best things I love about Best buy is their protection plan. They are great

Hope I never have to use it, but this is a great and affordable option for accident protection.

Geek Squad 2-year plan is a lifesaver! Quick laptop fix, professional techs, and peace of mind with coverage. Worth every penny for my devices!

everything was excellent, the employees so profesional

We chose the previous TV carefully for the desired features and were sad when a storm resulted in the TV not turning on. As the TCL warranty did not cover the weather-related symptoms, I turned to the Geek Squad for help. We had purchased the Geek Squad coverage with the TV and I’m so thankful we did!!! They diagnosed that not only the power supply was damaged, but the main board was non-functional. As parts were not available, they replaced the TV. I quickly purchased the Geek Squad coverage for the replacement TV, as well, for an extremely reasonable price. One Squad member came to our home to diagnose, and another delivered the new TV. We are so pleased!!!

Figures out to be $10 a year, well worth it.As my other tv lasted 4 1/2 years.

Warranty is great to have. Replaced my TV that went out.I have had two TV’s replaced with the extended warranty. Just make sure they take the old TV with them.

Like everything about it. Was able to get coverage for five years.

Haven’t had to use it yet. Knowing I have the Geek Squad protection eases my mind as a senior citizen that they are there if needed

Coooolllllllllllllllllllllllllllllllllllllllllllll!

Mounted my TV through heavy brick above my fireplace. Did a great job. No mess very happy would definitely recommend.

This product is very good and I recommend it , it is reliable

Very helpful when they are needed. They are very kind

Cheap yet reliable very easy for a customer to want to buy.

Everyone I spoke to was fantastic very polite very knowledgeable just the whole customer service they work great

So glad I paid for this. I usually don’t, but when it comes to TVs I’ve been burned enough to know it’s worthwhile insurance. Sure enough, our TCL 75 in screen went out not 3 months after the manufacture warranty expired. The Geek Squad came out, tested the picture, confirmed it needed replacement and called the exchange in immediately. I had a confirmation number and a link to the number where I spoke with an agent to get it replaced. So seamless and efficient. Thank you Best Buy!