Customer Ratings & Reviews

Customer was amazing. My tv would no longer power on. The geek squad agent quickly and thoroughly looked for replacement. Parts we're no longer available. He was offer a full refund for the TV or replace it for something of a similar value. This was all a matter of 5 days. Very happy with the service.

I have spent a lots of money over the years. Being a customer for over 30 years plus. And i haven't had to many return merchandise. And i am going to give Best Buy 10.

So we got this after debating several monitor choices for our new PC, and I'm so glad I decided to grab this. It's great for gaming, okay for office work, incredible for watching shows and movies. It's only 42 inches, which is small for me for movies, but the quality is out of this world. I usually go for soundbars/speakers right away but I found the built in speakers to be manageable for now. Love it!

This protection was absolutely worth it! I had previously had a 4K TV that crapped out on me several years ago and would've cost more to fix than to just get a new TV. That's when I learned that I should protect my new TV with Geek Squad 5-yr Protection since my old TV didn't even make it past 5 years. And I'm so glad I did! This TV had crapped out on me due to power outages that messed up the TV's power supply that gradually declined over time until it became inoperable. This plan was a lifesaver and I was able to get the value of my TV applied to a new TV purchase, which I used to get the same TV I had before because I loved it so much before the power outage and killed it over time.

I bought the coverage for a TV. When the TV wouldn't turn on it was replaced with a new one.

OLED TVs are known to occasionally have risk of burn in, so geek squad protection is always a great idea when the warranty is only a year.

Haven’t had to use it yet but it gives me a peace of mind knowing my product will be taken care of.

I love to always get a Protection for the years cause you never know what will happen. It’s better to be safe than sorry.

Invested in a TV protection plan! Well worth just in case!

The sales representatives were very helpful and the checkout time was very good and the customer services was good also.

They are always on time and they do really good job with repairs

Purchased 5 year warranty for an open box TCL TV R646. They were professional and helpful when advising on the 5 year warranty. I have no issues with tv so far but good to know I have that extra warranty/coverage in case anything happens.

The tv is incredibly clear and worked easily right out of the box.

Great warranty protection at a great cost! We bought a 32" inch TV for a raffle.

With this protection I feel very comfortable with all my kids around the products that I purchased

Purchased for a new Sony TV. Why? My view is the technology has advanced far enough for "fixed location" electronic items, especially TV/Video displays that the manufacturers should include at least 5 year warranty other than accidental damage. They don't. Best Buy through the Geek Squad gives you what manufactures should; extended warranty. Knowing I'm covered for failure of the product and don't have to lug it back to the store is "sleep insurance." Haven't had to use it on the Sony, but a laptop I bought, we south on me under the Geek Squad warranty and the replacement was no hassle. Even got a slightly newer model of the same product (Lenovo) as my model wasn't available. No hassle. I know some have complained about Geek Squad service, but my view is it's a local issue, not one of the program, and I've never had an issue with level of service with my chosen store (I have 3 I can get to in about the same time).

Definitely glad i purchased the geek squad coverage

We have always purchased coverage on electronics with Best Buy!! Always a great investment if something goes wrong!!

Had to use my extended warranty. Best Buy was very helpful and took care of the problem. They credited the full cost of my old tv to my new tv, Would recommend the extended warranty. It saved me a lot of money. Happy customer.

Well .. now I have u big tv .. I hope never have to use squad service.. but .. if something happens.. they will take care