Customer Ratings & Reviews

I have it use them but I hope they have a great customer service.

It's cheaper than most 5-year warranties on the market. I hope I never have to use it so I can't tell you how efficient and good the company will be. But I had a problem with Best buy once before and they fixed it as best as they could. Problem was delivered the wrong TV and they couldn't fix it until the deliverer said it was delivered which took them days.

I had an agent come to help with some dead pixels on my TV. He was polite and efficient, giving me all of the advice I need before ultimately replacing the product. Highly recommend for peace of mind!

The Staff of Geek Squard are the best...Phil always greets me with a Welcoming Smile. His expertise is always astonishing to always helps me figure it out. Our challenging time on the Laptop or Internet are swift and rewarding with the answer to my dilemma! Jason, the GM, always helps me as well. He always takes time to make sure I have been given the best service. Great Star!!

Worked when I had a repair on my television. Glad to have this access.

Haven’t had to use it and hopefully won’t but it’s nice to know I’m protected should I need it

The hardest thing was to get a vehicle to transport it but this tv is amazing and the price is even better

I bought tv mount and set it up on the wall by my self. Geek squad thank you.

I favor buying from Best Buy largely because of their Geek Squad for technical questions!

Love having geek squad protection It gives you peace of mind. Have used for previous purchases.

Floor staff uplsold me to the 5 year protection plan. Hopefully i dont regret it

Great protection plan specially for TVs as it covers everything

It is worth the extra price for the extra warrantee. Highly recommended.

5 Yr Warranty Protection Is Amazing. Just never know what can ever happen to your appliances when you buy them especially at an Pricey Price. Anything is possible to happen so I went with the 5 yr warranty protection which it’s covered through “Geek Squad Protection”

Good services. Havent had an issue with geeksquad yet

Exellent! So glad I did this. Pros fast, came out and diagnosed within a week, replaced my tv great customer service stateside. WELL worth the cost. Cons call center transferred overseas dropped calls twice after long wait times. Couldnt purchase protection plan over the phone for replacement had to go into Best Buys store to repurchase.

TV was pricy but has a great picture and works just fine. I wanted to hook up RCA stereo jacks from my stereo and this TV would do it by use of the ear phone jack. Many of the new TV's won't let you connect RCA jacks but Sony does! Streaming TV shows and 1080 or better cable look fantastic! The only thing I was disappointed about was it went on sale the day after I was eligible for price match. Literally went on sale the next day that would have saved me $50.00.

he did really good mounting my tv and taking the old one down

Great TV. I've had other large TV's but this one is pretty good. Very light and pretty easy to setup. The color black comes in pretty clear and doesn't blend in with everything else.

Protection is a must for me for all my TV's and electronics, I've been satisfied in the past anytime I've ever had troubles or needed to use the plan for coverage. Always read your protection plans thoroughly Geek Squad tends to update them year to year.