Customer Ratings & Reviews

I had to utilize Geek Squad when one of my TV’S screen became pixilated. In order to correct the problem it will cost just as much to fix as if you were purchasing another TV. With my protection plan I was able to select another TV or of equal value .

Had the TV for two years so far no problem five year warranty can’t beat it

Very good smart TV. I’m happy. I had LG tv before but not smart and this one is a lot better.

They replaced my Tv with no issues. Just had them come out take a look at it and told me they would replace it no problem!

Bought this protection with a television and ended up needing it, which got me the defective tv replaced for free. So glad I got it!! Purchased another item recently with this protection too, and hope to not need it again but kno I'm protected if I do. Appreciate the fact best buy does this service at a low cost.

Bought lg 86 inch TV. Best thing ive Ever bought geek squad had it up and running in minutes

Love this tv. Its so clear and no issues at all. Its big and so affordable. Great tv for the price.

great team. great support. attentive and responsive

The agents mounted my TV and connected all accessories extremely professional and extremely knowledgeable highly recommend them!

The agents were absolutely great installing the Tv and wall mount. They were of the the utmost professional. They knew exactly what to do and I didn’t have a worry in the world. I’d highly recommend them again for future installs.

I love best buy and they use to be the best but know its like they find loop holes to not service you device. I had a kids tablet that i bought in a package deal around Christmas i bought 4 plus the protection. My son cracked the screen a few months into having it so i took it back to best buy and they tell me its not worth fixing to just get another one so i did and took it to them they tell me since i got it on sale they will only give me the price i paid for it. Which was maybe 60 dollars. But the tablet was now worth 150 or 160 cant remember so i paid the amount i ended up adding to get the new tablet for the protection plan i could of kept that money and when this happened just bought him a new tablet it didnt make since for me to pay for the protection on a marked down product which if they would of told me i wouldnt of because it aint good for nothing on a item thats marked down. Unless its a very expensive marked down electronic.

must have this a five year extended warranty gives you peace for 5 years.

Excelent service. Employees trained for the deferents TVs.

I love how I will be able to get help for the next 5 years. So Thanks!!!

Reminded us to utilize their service. Gave us notifications to maximize their services.

I used my geek squad protection several times and have always been satisfied. If they can’t fix it they will replace it. When they send it out they keep you posted on the the repairs and the time frames. That is a plus for me!

Hoping the warranty covers anything that happens to my tv

I always get the extended warranty for all my TVs and appliances from Bestbuy. I don't like the extended service of the manufacturer's. Bestbuy is just less of a headache.

We had a TCL television that failed in 2 years and we had the extended warranty. We are sure glad we had geek squad come out quickly and diagnose that the television was defective. That is why we bought Geek squad extended warranty again

This has saved us so much money. They mounted my 75" TV and there was no way I was doing that for $50. We also had an issue with a MAC at the house and they remoted in and took care of us. Great job and worth the money by far.