Customer Ratings & Reviews

I was able to get a 5 year warranty on an open box TV at the time of online purchase which thankfully I did because the in store rep told me this isn't even offered when purchased in store. Great deal for those that know to get it at the time of purchase!

You can count on Best Buy Geek Squad Warranty. Always there for you!

Well worth the cost! We have used it several times already. From new hard drive installs to virus problems to just can’t get things right problems. They have solved them all.

Geek Squad Protection is a must, even if you have your own IT group... there is Power In Numbers! We've had excellent customer support and the Squad are very professional individuals.

Haven't used it yet, but reassuring that if the television breaks or anything happens to it, Geek Squad will take care of it. Main reason i purchased it was the reassurance and safety.

Geek Squad is My Favorite part of Best Buy You can trust the Geek Squad Their there always professional and kind Ready to answer Your questions #LOVETHEGEEKSQUAD

Geek squad is always there when you need help! I always get a helpful squad member!

I chose to purchase 2 years of Geek Squad Protection for my tv just in case anything were to happen. I don't expect it to, but it's good to know that Best Buy is going to do everything possible to fix it if it comes to that.

Was skeptical at first. It's not a bad tv . I just wish that Sony made a fire stick version, Due to that being most of my electronics are Sony products

Love having this service. I use it for several item that I purchased. Great to have.

We bought this for "protection" but have not had to use it.

Have a use it just got the protection if I need it would recommend the plan

Hopefully I won’t have to use it but it’s safer to have than not having it.

Getting this is a life saver, they always standby there commitment to give great value and products

I like everything on my new samsung tv, including its sound system and the incredible picture on it.

I am on my third, large, wall mounted TV. The first two only lasted 3 years. I bought the 5 year extended warranty on the second tv and it was worth every penny. The coverage replaced my TV 100%

The cost for this type of coverage is very reasonable and competitive. Glad to have the Best Buy name behind this coverage so will always have a place to go to get help if there is a need.

Great add on service. I haven’t had any issue with my appliances so I haven’t had to use it full yet. But it does bring peace of mind if something was to happen.

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

We have always purchased the Geek Squad protection and had to only use them once for an appliance issue. No issues what so ever. Ease your mind and get the protection.