Customer Ratings & Reviews

Im sure how to review this. We got the 5 year protection for our tv.

purchased when we bought new television and not needed but problems with help from transmission source made this seem a very practical purchase.

Geek Squad Review: Reliable Service Over the Years I’ve been using Geek Squad for the past two years, and they’ve consistently delivered excellent service. Whether it’s setting up new devices, troubleshooting issues, or performing repairs, their technicians are always professional, knowledgeable, and efficient. What I appreciate most is their responsiveness—appointments are easy to schedule, and they always show up on time. The Total Tech Support membership has been especially valuable, covering a wide range of services and giving me peace of mind for all my tech needs. Over these two years, they’ve helped me with everything from computer repairs to setting up my home entertainment system, and every experience has been hassle-free. Geek Squad is a service I trust and highly recommend to anyone looking for reliable tech support!

Overall great tv. Great picture, functionality, apps. The ONLY complaint I have is that the tv will start messing up communication from the remote and move erratically, leading to being unable to get to the setting to reset tv, forcing you to unplug the tv to reset it. Which is pretty annoying but other than that we absolutely love the tv!

Great sound quality and easy setup. Sleek look when mounted with TV

The 5-Year Standard Geek Squad Protection Plan is absolutely worth it. It provides excellent coverage and fast, hassle-free service when something goes wrong. Geek Squad staff are knowledgeable, friendly, and quick to help. Knowing my product is protected for years gives me total peace of mind. Highly recommended!

I recently purchased the Geek Squad 5-Year Protection Plan, and it has been a fantastic investment! From the moment I signed up, the level of service and support exceeded my expectations. What I love most is the peace of mind it provides. Knowing that my device is protected against accidental damage, hardware issues, and even manufacturer defects makes owning expensive tech worry-free. When I had an issue with my laptop, the Geek Squad team was quick to respond. They handled everything with professionalism, keeping me updated every step of the way. The plan also includes unlimited repairs, and if the device cannot be fixed, they offer a replacement. That’s a huge relief because it ensures I’ll never be without the tech I rely on daily. Plus, the team is knowledgeable, friendly, and genuinely committed to helping customers. This plan isn’t just insurance; it’s a hassle-free, comprehensive safety net. Whether it’s for a phone, TV, or laptop, I highly recommend the Geek Squad 5-Year Protection Plan to anyone looking to protect their investments. It’s well worth the cost for the coverage and incredible service!

It’s nice to have peace of mind with the Geek Squad protection team.

I like this because it covers all Where what the salesman sold me was junk I cancelled and got gunk warranty

Awesome protection plan, Best Buy has the greatest return and warranty system of anyone!

Great product, I would buy it again cause this work

I added the Geek Squad 5-Year Protection Plan when I bought my new TV, and I’m really glad I did. A year in, the screen started flickering out of nowhere. One call to Geek Squad, and they had someone scheduled to check it out right away. No stress, no back-and-forth. They ended up replacing the TV without any hassle. The whole process was smooth, and they actually stood by what they promised. It gave me real peace of mind knowing I didn’t have to eat the cost of a big purchase if something went wrong.

I could go both ways with geek squad. I have taken in laptops with starting/power issues. Because they happen to start once while the unit is there its fine. Not always. I have had a tech come to my house to repair a tv. The TV didn't work when they came, and worked when they left. But, certain features were never the same or non existant. The tech pulled my control board, looked at it and then the replacement. Apparently the numbers didn't match because he held it in position and had to check that all the connections were the same. The TV just wasn't the same afterwards. Slower, and the picture quality was not the same. I really believe that the replacement board was for a lesser model of the same TV. As far as the warranty that I always purchase on big electronics, I couldn't be happier except when sub standard parts are used. They did end up replacing that tv though. The screen finally went bad and hisense doesn't offer replacement screens. Or didnt at that time.

Alk good i guess. I just bought the TV and the extended warranty hoping I never use it!

Beautiful Picture Quality. Rich, Vibrant, True Colors. Highly Recommend Adding Samsung-Q-Series HW-QS750F Sound Bar. Great Sound, Reasonable Price, Bluetooth Compatible.

They found the software that was used to hack into my computer, removed it, installed software that will prevent future hacking

I did not think I would need the service, but I’m glad I purchased it because I ended up needing my TV to be replaced. The Squad did a wonderful job and we’re very respectful of my space.

3 years later and the TV and apps work just fine. The remote works fine, the color still shows clearly and the updates are easy just like a phone update.

I purchased a TV in 2016, I also purchased the warranty for it and the representative helping me out told me that it covered accidental damage/handling and that is why I purchased it. I've always been loyal to best buy because of their warranty, I've gotten so many friends to purchase their electronics there because of it. But when I called regarding my TV and the fact that my son tipped it over and it broke the girl (Tania from the phone hub) told me I can call to make an appointment and geek squad would come out, assess the damage and they would give me a call when they would issue my credit/return. I called the 1800number and Joe from recon in Maine literally laughed when I told him and he said "uh no, you're only covered against lightning strikes essentially and manufacturers defects. I promptly told him that I live in Las Vegas and there's a bigger reason to sell warranty that covers heat since lighting (and rain) only happen a few days out of the year. But the entire time he was condescending and giggling. I am VERY dissatisfied and the fact that I got three different answers angers me because I spend a couple hundred on the warranty and it covers nothing essentially. I've purchased EVERY single electronic from Best Buy for the past 15 years and I will no longer shop there. Not only that but I'll voice my opinion on the fact that warranty on the TVs is essentially useless, specially if you live in an arid climate since your representative "Joe" claims it only covers against lightning. Customer service is also a joke, if you call 5 different times and speak to 5 different people then you get 5 different answers. Anger can only begin to express how I feel for wasting my time, money and being fed false hope in the wake of what happened to my TV.

Although we ended up not needing Geek Squad to mount the new TV we bought from Best Buy, I wanted to share some appreciation for the tech who initially came out to do the job. He was extremely friendly and knowledgable, and gave me a really valuable recommendation on the type of screen size that was right for our living room. I ended up exhanging the original TV I bought for a different TV, which turned out to be a much better fit for the room — just as he predicted. Really appreciated his insight and am planning to use Geek Squad in the future.