Customer Ratings & Reviews

I bought a TV that started flickering and having major screen issues right after the manufacturer’s warranty expired (of course). I took it back to the store and hey we’re able to send it out because I bought the extra coverage. It took a couple of weeks to diagnose but they contacted me today to tell me that they’re refunding me (in the form of a gift card) what I paid for the TV to put towards any purchase from Best Buy. This is why I buy extended/ enhanced warranties on most electronics. Most of these companies that administer these warranties are very reputable and honor claims that fall within the parameters of the coverage. Most people have unreasonable expectations and suffer from a sense of entitlement the size of a house and therefore claim that these types of coverage are “scams” or “Rip offs” because they fail to take a moment to actually find out what is covered and how the claims procedures work. Frank Zappa once said “Stupidity has a certain charm. Ignorance does not.” Nowhere is that more true than the world of the entitled consumer. Buy the warranty or don’t complain because almost all electronics these days are designed to fail.

Excellent service the few times I've made a phone call to them.

I hope to not need it for my TV but they have been very helpful in the past.

Good picture but a little glare. Difficult to manage wires into weatherproof compartment on the back of TV

Hoping getting this this time it will truly work if something happens

Its your standard protection plan. Nothing more nothing less.

You can never go wrong with geek squad. Ive akways used it and they dont mess around. They get things done fast.

This was a good buy for price it’s great the image is beautiful the only problem is the smart tv part. Thought it was the batteries placed name brand batteries. And the tv remote still lags in allowing you to go through apps to pick what you wish to stream.

It's always good to purchase a warranty since electronics aren't built to last as long as they used to be.

This is the perfect tv for a small bedroom, the image is great, colors pop, very bright display. Easy to setup and light enough to mount up with no real issues. Best buy made this pickup a breeze. For the prize even including warranty, 10/10.

Highly recommend it just in case anything happens, my last tv just stop working, lucky it was still under manufacture warranty

Haven’t had to use yet but really nice knowing they are there for ya

Would definitely recommend geek squad, they helped me with my warranty and I had a great experience.

Great support from the Geek Squad 10/10 recommend warranties.

I researched for MONTHS and purchased the Samsung 65" Class Q90T Series QLED 4K UHD Smart Tizen TV, Model: QN65Q90TAFXZA and I wanted the extended warranty for peace of mind on my investment. Best Buy has the Best Extended Warranties of ALL the retailers and I highly recommend them with your very expensive purchases. I service & repair TV's for a living and I know 1st hand how these things fail and it sure is nice when you have an extended warranty on your expensive investment. Especially if you have an LED Backlight failure. It is not cheap however I highly recommend it over an expensive out-of-warranty service cost. I do NOT want to have to service or repair my own brand-new $2k Q-LED TV should it fail within 5 years! On my other cheaper bedroom sets I did not purchase a warranty. But I highly recommend them on your higher-end more expensive purchases!

This has saved me a lot of money over the years. I have had this for several years.

I definetly recommend these services. They are always great to have

I love my tv with all my Roku apps already on there.

Fast help and great customer service. Helped me to get a replacement fast and easy.

Great service. Had an extended warranty for my tv and had to use it. The process was easy to take care of the problem. They replaced my old tv and installed the new one . They took away the old tv, cleaned up after installing the new tv and were very professional . I would strongly recommend purchasing an extended warranty. I was very happy with the process and the prompt service.