Customer Ratings & Reviews

The person unboxed my printer and set it up..He was very friendly.

The agent who showed up to mount my TV and connected to all my devices, was amazing! She was so patient and very kind and not only sitting up the TV and my DIRECTV remote, but she loaded the fire TV remote to my iPhone, and completely set it up for me to her satisfaction. I am a quadriplegic, and she was very understanding of my need to be able to control the television from my iPhone. She spent quite a bit of time on setting my phone up because it was apparently quite an involved process. Normally I would attempt this on my own . But I am glad she did it for me. I wholeheartedly recommend the geek squad protection to anyone making a purchase from Best Buy.

I love the product, great customer service attendant.

Great protection love using Greek for all my product

Haven’t had to use so great! I’m sure when I need this it will come in handy.

I had some issues with my television, due to an update on when updating the software. Finally, after some time the manufacturer sent out a tech to remove some hardware on my tv and replace it. My warranty did not start till within a year from the purchased date. And that is ok, my television is still on and taken care of either way... It just took a couple of days like 30-45 days due to scheduling and procedures with the manufacturer. However, it saved me a couple hundred dollars...

We bought this tv for a family member who is bed ridden. This TV provides exceptional viewing experience. Color is sharp and sound is great even without a sound bar. The remote is easy to use which is a blessing. The price was extremely good and of course we choice to add on the protection policy which was extremely cost effective but truly dont think we will need it. There were many add on options to view free for 30 days. A great idea to test things out and see if these things suit you. This transaction was easy and delivery was quick and on time. Samsung is the best product in this class and Best Buy has the greatest service. A very good experience.

Excellent protection plan. I usually don't purchase extra protection plans. Since this purchase was an open box, I was mainly concerned with the remote having many sctatches on the solar charging panel of the remote. A new remote cost more than the protection plan. I am very pleased with Geek Squad coverage.

Havent had a chance to get to experience they business but i am absolutely sure they rock

Had to use my Geek Squad Service just 2 months before it was expired on my 75" TCL ROKU TV .. IT WAS REPLACED WITH AN UPGRADED MODEL AND I BOUGHT ANOTHER 5 YEAR GEEK SQUAD SERVICE..

Well I would say that if you are looking for coverage get it!

Fast quick reliable service. Showed up on time and was friendly

Hope i never have to use it . HOWEVER After buying a open box Samsung 65 9000 series . I wish I had bought ot

Always helpful and accessible to help with products.

Always good to have have not to use yet. Years ago I had their protection with a smart TV, when things went wrong I got the tv replaced no hassles These aGeeks are pretty cool.

Reasonable price for the number of years’ protection. Hope I don’t have to use it!

It’s definitely worth the buy the geek squad protection plan just in case anything breaks

Great to know my item is protected with a warranty.

This was a great product for the money.The service was great.

Love the warranty due to fast answers and fast response