Customer Ratings & Reviews

I have to say I was quite satisfied with the service. I brought in a TV that I was experiencing audio and video issues with within the time frame that my geek squad plan allowed. The team at the desk was kind enough to explain the whole process and made mention that it can take up to four weeks for repairs/evaluation of the TV but that it can be as fast as two weeks - I got a response with five days! Sure enough they honored the value of my previous TV model and credit me the value to pursue another television since the model I originally purchased did not exist. I was quite impressed and it was as smooth of an experience I ever had at BB.

I have always purchased the Geek Squad protection, and Best Buy has promptly honored the service on my computers and TVs.

Very good value to protect your resent purchase . Reasonable priced

This is great so if anything goes wrong, your covered and hopefully nothing will go wrong with my appliance, loving this protection plan

Was going to get the 2 year plan, but decided on 5 year after some thought. With the 2 year plan you are paying for one year after manufacturer warranty expires. My new TCL 75 inch TV is covered and I am pleased. Had the plan years ago on another TV and when that could not be repaired , the warranty company gave me a code, I walked into Best Buy and picked a new TV... no money out of pocket, so prior use and peace of mind !

Love the service privided at my local store. They always help assist with my needs!

One of the best things I love about Best buy is their protection plan. They are great

Hope I never have to use it, but this is a great and affordable option for accident protection.

everything was excellent, the employees so profesional

Geek Squad 2-year plan is a lifesaver! Quick laptop fix, professional techs, and peace of mind with coverage. Worth every penny for my devices!

I am loyal to Samsung TVs never had an issue until this tv made a pop noise and went out. The motherboard was out of stock since this size is no longer sold and BB Geek Squad replaced it. I like the Geek Squad but had to wait 2 weeks for an appointment and another week for an ordered part that was cancelled just to replace the unit. I will not be purchasing the warranty on the new unit due to this, as I have additional insurance for all electronics in my home. Do better Geek Squad!

Figures out to be $10 a year, well worth it.As my other tv lasted 4 1/2 years.

Like everything about it. Was able to get coverage for five years.

Coooolllllllllllllllllllllllllllllllllllllllllllll!

Warranty is great to have. Replaced my TV that went out.I have had two TV’s replaced with the extended warranty. Just make sure they take the old TV with them.

Haven’t had to use it yet. Knowing I have the Geek Squad protection eases my mind as a senior citizen that they are there if needed

Very helpful when they are needed. They are very kind

This product is very good and I recommend it , it is reliable

Mounted my TV through heavy brick above my fireplace. Did a great job. No mess very happy would definitely recommend.

Cheap yet reliable very easy for a customer to want to buy.