Customer Ratings & Reviews

Glad to have the option for support if anything breaks on this product.

If you buy a television or anything over 200 bucks I would definitely recommend getting a protection plan because without it. It's like throwing your money out the window, there are so many different manufacturers making products now you just don't know if your product will be any good or last. So I definitely recommend getting a protection plan.

The agents are always available they are always very knowledgeable and helpful and if they can't help over the phone they get you in immediately to solve your problems if I could give them a higher rating I would definitely worth the extra money

Great and i love to order for more and sinceipouiyutyrtdfyguhjk;lkljkhjghf

I have not used the Geek Squad yet, however, it gives me a peace of mind to know I have hands on assistance troubleshooting and/or options for repair if needed. My sister has had a good experience with the Geek Squad which helped me make the decision to purchase the protection plan.

Alway purchase the protection plan. We have always purchased the protection plan for any and all appliances that we buy from this store. Have always received prompt and quick repairs or replacement.

Geek squad has some of the best protection for customers. They’re one of the few businesses left that doesn’t treat their customer’s insurance/protection coverage like it’s a personal inconvenience to them, or operate it like a scam and not actually protect your purchase when you try to get them to honor it. I don’t usually opt for “protection” because it is usually a scam. I do at Best Buy though, because they’re known for actually honoring their protection agreements.

I bought this service plan to protect my new OLED TV. I don't expect to use it but if the TV shoulde break withhin 5 years Best buy will repair or replace it. It is my understanding that because the TV was mounted by Geek Squad, that service under this plan will include mounting.

I would always recommend this, especially on small appliances and television as if you need it they are courteous and prompting getting you satisfaction and it always helps to be able to get things taken care of right away

Wow, couldn’t have had any better Cuatomer Service! They were very knowledgeable and gave me all the information I needed before making a great purchase!

They come out pretty timely, but never does one visit suffice. THey always have to come and diagnose then order parts and then return sometimes up to 3 times. But the service does cover repairs, and if the same problem exists 3 times, they will replace your item.

After doing research on televisions we purchased a LG 55 inch. Brought it back the next day, no hassle return too, because it was just too big for our small living room and the sound was not great either. We exchanged it for a 48 inch Sony Bravia TV. That was the best move we could have made. The picture is crisp, the sound is incredible from the built in speakers, much better than the LG, and it is a SMART TV also. Price was right too. I have to say also that the salesman who helped us was tremendous. Very knowledgeable and courteous. It's nice when you can get answers to questions you don't know to ask. We have never been fans of Best Buy, but I believe this whole experience turned us around. They really know their stuff. Thank You.....

This insurance is extremely important. After replacing another TV brand twice, I was able to replace my TV at no cost with a more reliable brand and of course, purchased insurance again as a precaution.

Geek squad is a very good service for any electronic equipment. Excellent customer service

Bestbuy technically support is the best Geek squad is very reliable

I haven't had to use it yet but it's good to have on standby just in case.

Always get the Geek Squad to back any purchase! I’m a firm believer of extending the warranties from any and all purchases! A small cost to add it now could save you a lot of money down the road!!

Already saved me money. Worked on my TV and found it was not fixable. Sent me a new one and removed myvold TV. Thank you geek squad.

I always purchase a Geek Squad Protection plan on large purchases. I feel better with the Geek plan than the item's manufacturing warranty. When using the warranty through the manufacturer, many problems evolve: ie time for replacement/repairs, shipping the item to the manufacturer, communication, etc. I had to use my Geek Squad protection plan on two large purchases and I was highly satisfied with the results!

Got it for protection as my last tv was done after a ppwer outtage at the 3 year mark