Customer Ratings & Reviews

Glad I purchased the Geek Squad 5 yr plan for my wife's new tablet reasonable price

I never disappointed at Best Buy or Geek Squad’s quality of service. I haven’t had to take any help from Geek Squad for my recent purchases. But I have in the past and I never regretted my decision.

My husband mounted de rack and TV in the lining room. Love it

I love this tv..Picture quality is beautiful. The sound is wonderful

The TV is put in a box without adequate protection. FedEx damaged the box and the TV inside. I called Best Buy and they gladly replaced the item. However, I had to return the broken one which I told them that I couldn’t do alone since I have back problems and live in a high floor in the middle of NYC. So Best Buy made arrangements for a UPS driver to come to my place and pick up the broken TV. A UPS driver came to pick up the TV and neither bought the labels nor scanned it so now I’m stuck with having to pay for garbage. It’s been 3 days and the UPS system now reads that there was an attempted delivery to bring the labels even though the TV was already picked up. Unbelievable!

So good this product recomendaly great and pratice

Great product !! Hope I never have to use it, but good to have.

Geek Squad projection is well worth the purchase. I used it for a TV I had for 4 1/2 years. I wish it was a little more simple use the protection though. I couldn’t bring TV in store. I had to wait for a service tech to come to my house which to took over a week. After tech came to my house later that day I was able to go to Best Buy and pick out a new TV with the credit they gave me for the old TV.

i have never used this service before and i hope i don't

I buy from Best Buy even if I have to pay a little more because of their protection plan. I feel more at ease with the geeks than alot of the other retailers, plus the product normally outlast the warranty, but I get it just in case for big ticket items.

Excellent help but sometimes there is a long waiting period for service to be completed.

Geek Squad rules! I always buy GS with my purchases because it’s better to be safe than sorry.

purchased for peace of mind sending that much money

Had to use it on a 3 year old TV that developed pink hues all around the edges. Basically got the amount I paid for the TV to purchase a new replacement tv. Pleasantly surprised at how smooth the entire process was.

Haven’t had to use but it’s nice knowing they have my back if anything happens!

Very nice plan it's a good investment for my TV it's always good to buy a plan

Always purchase the protection. It’s quick an efficient

The agents are understanding an patient an does excellent work

The best decion ever made to buy the 5 year warranty in our major technology like Tvs and etc.

I had one year left on this extended warranty which really paid off about a year ago when I returned to my summer and found my 75" Panasonic dead. The first technician who showed up was less than friendly, though in all fairness, did a good job of the initial installation, when I got my regular Geek Squad tech out to finish the job, everything worked out beautifully.