Customer Ratings & Reviews

So far have not had to use them but bought this with other high end purchases will surely ease your mind on things especially if you are buying items worth up to and past $200.

So glad we purchased as the tv developed a bad panel and was not fun to look at. Use of the warranty was very easy and painless.

The protection plan was explained to us and how it worked and it was a no-brainer as far as we were concerned. We purchased this as well along with our TV.

Great picture, doesn’t over heat my sons room, we needed with a smart tv that was big enough to replace his 75inch (Gamer) and this is perfect

I purchased the 5 year Warranty on a Sharp TV. WITH 2 months left on the Warranty , it woukdnot start. BESTBUY replacec the TV when it was unable to be replaced. Great purchase. Great price.

One star lost after anticipated repair wasn't listed as solution (though appears to have occured) When I brought in my son's tablet for repair, the technician felt the port was bad and wrote it up as such. When it was returned, no port repair was listed, but upon observation, it appears to have been performed. I would have liked the complete repair process to have been documented. The charge cord was replaced as listed repair. Ultimately, the tablet is working/charging properly but I'm worried about the process. This time it was an unlisted repair. Next time it could be a claimed repair that wasn't performed.

The Geed Squad service was outstanding! The representatives communicated frequently to let me know the status of their arrival, and were professional during the service call.

The delivery guy was nice, professional and carried the TV with care.

I'm a big fan of the Geek Squad protection packages. They replaced a 65" LG OLED C6 TV a few years ago due to burn in and the replacement process was hassle free and went very smoothly. On a side note, the standard warranty included with LG OLED TVs does not cover burn in. I purchase the Geek Squad Protection Plans on all electronics I buy from Best Buy.

There shouldn’t be a $200.00 installation fee and should be set up to use 1 remote for the price of the tv”

The installation was done fast and he was friendly.

I was interested in this product because of the price and the brand. I haven't had any problems for more than 6 years and it was a Christmas gift for father in-laws.

Geek Squad arrived on time and did a great job wall mounting our TV

Warranty came through, 100%! The Geek squad came through, huge!

Geek squad changed my tv components when i bought my first samsung and everytime I had an issue with the TV they would take care of it

Well i did receive the information quickly and i haven't used it yet. I needed extra coverage just in case for years to come.

I still havent had to use my geeks squad extended protection, but its nice to know I have it available if needed.

This was a five year warranty package that includes damage coverage from a lightning strike, which is what terminated the TV the new purchase replaced. I hope I do not have to use this coverage so I could provide a more thorough rating. I did have a problem with the new TV, but it was within a year of purchase, so Geek Squad protection told me I needed to process my claim through the original manufacturer warranty plan.

I'm hoping that years down the road I will look back and say this was a well decided upon option that I never had to use. I like what all coverage this Geek Squad Protection offers beyond the manufactures warrantee. It wasn't a pressure sell item presented to me, but something I was interested in purchasing before ever making my TV puchase. As mentioned, I hope never to have to take Best Buy up on it, but it's pure peace of mind if I have to.

The sales person was Excellent, he went above and beyond for me... The world need more people like him