Customer Ratings & Reviews

Purchased the 2 year protection, but have not had to use it. Have had great response with this service in the past so felt it was a must.

Geek Squad Products Definitely Recommended For Everyone

An extended warranty from BestBuy is a great idea for expensive items like refrigerators. I used it once for the ice maker and later when the compressor went out. After a couple of repairs, they decided to replace the whole refrigerator. Thank goodness I bought the extended warranty!

I purchased a 40" Sony with extended warranty. At about month 14, std warranty ended at month 12, I suffered a lightning strike that took out my TV. I brought it in to Best Buy, they shipped it off for analysis and they gave me a full credit. I used that credit plus some cash to purchase a new Sony 65" XBR 4k TV. Awesome pic.

Gotta keep the things we love protected. And that’s why I got this. So far I haven’t needed it.

Love the Geek Squad, A+ help! They are always available if you need them!

Really comes in handy for technical difficulties and saves a lot of money when in need of a replacement. Very informal and patient.

I have not yet made it valid, but to protect the equipment it was necessary to extend the warranty

My security. I’m 85 & don’t want to investigate for problems myself.

A must add on with new equipment. Even if you don’t even use it, it’s worth it for the peace of mind.

It is a must unless you are a computer guru yourself. I have used them multiple times fir some minor glitches with new computer. They are available if you call at less busy times of the day and know what they are doing to get your computer running as it should again.

Provides good service. Definitely helped me out when I was confused about my TV.

There is no other store that provides the same protection as Geek Squad. I get it on everything I buy! They make it so simple, and if I ever have a problem, I feel safe. I have had to replace 2 different items in the past year. With other stores, i feel like I am being interrogated. Not at Best Buy. Here's the problem, here's the replacement. Done!

We depend on the Geek Squad to help us when we have issues we cannot resolve on our own. Having the Service gives us peace of mind and the squad members are always courteous, respectful, knowledgeable, and available.

I like the tv. The only issue was the picture quality during football games. Did not realize it until football season started

The Geek Squad are attentive and they know what they are doing. I always go to them when I have any trouble with my electronics.

Took out the 2 year protection because of past mistakes I did not purchase it and it resulted in the need to buy another 75" tv.

Awesome service by the geek squad. Great to have because you never know when you will need it.

Excellent product and I will continues to buy electronics from best buy and fantastic customer service representatives.

Unfortunately, I have taken advantage of these TV Warranties several times, even to the point that I received 2 NEW / REPLACEMENT TVs and would have been out a lot of money for the replacements and work if I had NOT PURCHASED these warranties! The up front price may seem high at the time but most likely would be less that the first service call!