Customer Ratings & Reviews

[Employee of bestbuy] Adding an extended Geek Squad warranty to your most cherished and expensive electronics at Best Buy is thevsmartest thingbyou could do as a customer. Insure your products in case of accidental damage or equipment failure.

Warranty and Peace of Mind for the Purchase of Electronics from Best Buy

Geek Squad was FANTASTIC. My former ipad battery would not hold a charge so took it in for new battery but they ended up giving me a refurbished ipad, same model for $450+. Said wait time would be 8-10 days. I got a call day after so was very surprised and happy. THANKS GEEK SQUAD

If you’re buying an expensive product might as well cover it with a great protection.

Warranties are great to ensure your product's lifeline. So far i didn't need it so far, but it's always a good investment, you never know what could happen and best buy's warranties have solved some issues in the past when i needed ;)

I never had to use the 5 year standard Geek Squad Protection I bought because I returned the TV in a week.

Great customer service, above and beyond. Skilled knowledge of product.

They found the software that was used to hack into my computer, removed it, installed software that will prevent future hacking

Excellent support when my pc got hacked. Checked everything, cleaned/ deleted virus etc. They didn't make me feel like an idiot. .

Can’t complain as long as the tv outlast this service

I love that u can buy expensive things and add a 2 year warranty for guaranteed protection for while! Buying new and expensive things is hard but having a warranty eases a lot of that tension

Amazing warranty replacement plan. However if you could speak to someone who spoke English that would be great. These people overseas kept screwing up things until I got to speak to someone state side that took care and fixed everything

I like this because it covers all Where what the salesman sold me was junk I cancelled and got gunk warranty

Excellent picture very near OLED quality very natural looking picture easy to set up I would recommend it to everyone

Nice people and helpful. Really helped me figure out what’s wrong with my tv

I wouldn't ever want to be without the Geek Squad. They make it so easy to take care of any issues. You invest a lot of money so add a little more protection on your hard earned money.

Haven't needed to use yet and hopefully I don't but it sure is a nice piece of mind!

In my personal opinion a Geek Squad protection plan is a no-brainer for most of Best Buy's products. I especially get them when I buy a TV, they've saved me more than one time when a TV is just stopped working. To pay the reasonable price for a 5-year plan, to me is a no brainer. I personally don't recommend the 2-year or 3-year plans for TVs, most TVs don't last longer than that (planned obsolescence). A Geek Squad protection plan is more suitable for a television let's say over $400 or $500. You can't replace a TV for the small price they want for the protection plan. So even if you don't use it, because your TV outlasted the 5 year protection plan. Just know that you happen to get a TV that outlasted it's useful time (planned obsolescence). I've had many flat panel TVs in the past 15 years and most of them did not last more than 5 years. Over those 15 years The Geek Squad has either repaired or replaced my TVs with virtually no hassles. In my opinion A Geek Squad protection plan is a must.

With a tv that didn’t fit in my car, they helped dearly with getting the return pushed back out (has to be rechecked by tech) and put it on hold til I could come back for my open box purchase! They, the first gentleman I spoke to on the phone to make the purchase & the whole best buy team at the location I visited helped amazingly!!!

The employees from Geek Squad are very kind and courteous.