Customer Ratings & Reviews

Geek Squad protection is not needed for all purchases, but when needed on big ticket items or highly used items such as tvs and smart phones, it is the only way to go. We have needed it and used it several times and the Geek Squad has always through.

Everything was great. I have had my Washer and Dryer for over a year now and I Love it no issues at all. Note I did wait a year to review this.

Always good having the reassurance of the Geek Squad protection plan. Never know what could happen in 2 years. It's nice knowing I have them if problems occur.

The agents were fast and efficient. They were very helpful.

When it comes to TV's and laptops, I always get a two year warranty because you just never know with technology when they will go bad. I had a TV two years ago that the remote went bad after three months of ownership. This plan gave me a replacement remote. Thankfully I have not had a TV or laptop go bad on me. But this gives me peace of mind.

They come to your house in a timely manner and they handled my tv with care. They were able to figure out the problem quickly and did a great job installing it.

Thank you for the protection. I haven't had to use it yet, but it's good to know that it's there for me should I need it.

the truth is that in the long time I've been buying in electronics stores Best Buy is the best

The agents put together all the parts required and assembled my TV in a record time. I cant complaint. The are very responsible abd efficient.

If this tv is a lemon then I have a safety net. I hope I don’t have to use it

Be prepared for unforeseen events. In addition, the service is very efficient.

I have used Geek Squad protections plans for as long as I can remember. For anything of high dollar value it is imperative to get the protection plan. I have had to use it a few times in the past and they went above and beyond for the service I needed.

I always get this service on tv. I call and they are always very helpful with settings on the tv and figuring out what is wrong and fix the problem.

I purchase geek squad for all of my high end Best Buy purchases. Fortunately, I've never had to use them as my products continue to work perfectly. I sleep well at night just knowing I'm protected.

Their warranty coverage for tv's is the best on the market. It does cost alot more than average. But you get alot more coverage than you would with other companies. If you are worried about burn in on OLED panels or anything like that you should get the extended warranty.

Best appliance warranty you'll ever buy! If they can't fix it they'll replace it in no time. Even if they don't carry the item years later they will give you a comparable item of the same value you paid.

It is a really good idea to always purchase the tv warranty just in case something happens to the tv

The agents or the TV exactly where I wanted it and were very respectful to my house and merchandise

Better to hace a protetion. Best Buy gives the best guarantee Ive seen!

Haven't had to use the extended warranty as of yet. Feel secure however in case the TV breaks