Customer Ratings & Reviews

Got this protection for my TV. Haven’t had to use it yet.

They offer protection on almost every product and get things done!

Its great to know that I am covered even further than the manufactured warranty.

Jayden help me with a problem with an iPhone 14 and he was very nice super helpful explaining everything we needed and gave us all the options regarding the device. I ended up sending the phone back to apple and I got it the very next day and Jayden called me right away to let me know it was there. Definitely best service there!

Great tv appreciate Best Buy for amazing deal and service with awesome support

Great quality service. Always available when I had an issue.

This is great so if anything goes wrong, your covered and hopefully nothing will go wrong with my appliance, loving this protection plan

I have always had excellent service with anything ive ever needed from geek squad.

I always get the geek squad protection plan I like to be aware covered

Online chat with Mois was great. Quick and services scheduled quickly.

I have spent a lots of money over the years. Being a customer for over 30 years plus. And i haven't had to many return merchandise. And i am going to give Best Buy 10.

Was not too difficult to get the old TV looked at and the report submitted for review. The answer to replace came within a few hours. It was too expensive to have the Geek Squad just hang it on the wall so I choose to just have the delivery and haul away done as outlined in the warranty. However, I was never told that I was responsible for taking down the old TV from the wall. This caused over a 3 week delay in finding someone who could take the old one down and replace it with the new one. This cost me more money that I should not have spent other than installing the new one since I had the Warranty. This was on top of waiting over 3 months of getting this resolved due to the suspension of home visits.

The Squad really went out their way to make sure I was able to use my GS Warranty to the fullest.. They made sure I was able to purchase a replacement TV after my original wouldn't stay powered on.. They gave me great suggestions on different TV's to purchase with the amount I was given on my store credit..

Excellent and really nice will definitely add it to more

Added the Insurance for $99 , Hopefully I Never Have to Use It !

Geek squad are always life savers. I highly recommend their service if you’re ever in a bind

So, this is a little tricky for me. We love Geek Squad and my husband has an account as well. We had to purchase this GS Protection because we could not purchase our new TV and get the appropriate protections under my husbands account with GS. No matter how we tried to place the order under my husbands name, Best Buy could not get the full warranty to show up because my husband already had GS and it wouldn't allow the full warranty to kick in on the new TV??? So, the only way to get the full warranty was to purchase the TV in my name and also start a GS account in my name, and now we have two. Not terrible, but I think this is a little shady and there should be a workaround. Speaking with the GS reps that came out to deliver and install, they also agreed that this shouldn't have been an issue.

I have never paid for a extended warranty in my life I always thought they were worthless as the life of the product should last longer than what the warranty is offering. But I’m so glad I did. I had bought my dad a TV for Christmas and two years later some thing went out in it. I called the geek squad and they came out within a day and took a look at it. Unfortunately, my dad’s TV had been Discontinued. The part that they needed was unavailable. So they let my dad pick out a brand new TV comparable to the one that he had. Within a couple days they were back at the house installing and setting up the TV. I will always get an extended warranty on some things so expensive.

I have not had to use this time I bought the protection. It does however give me piece of mind. Another time I bought this protection and did have to use it and it was easy to have them take care of everything.

They were booked out a month, but with things being the way they are these days, I understand. I needed their help to finish setting up our TV. I was so glad we bought the coverage! The way electronics are built these days, I always opt in for the insurance. The tech was friendly, patient, and very knowledgeable! I only wish they had more knowledgeable customer/phone support. My issue probably could have been solved over the phone.