Customer Ratings & Reviews

Bought this on a $650 GE Opal Nugget Ice Maker. Despite regular cleanings, and a deep thorough cleaning, I continue to have mold and algae grow inside the tank and inside the unit. Contacted GE, and they were no help. but wait, I have a Geek Squad Protection plan! TWO WEEKS ago I contacted them, they setup an appointment, and the service provider called me yesterday and said they don't service counter top ice makers and can't get parts for them. Why was this setup to begin with??? So I call back today, and a GS rep tried to find another company, but could not, so he was going to have the dispatch department contact me to setup an appointment. They called me just now, and said "sorry, this issue isn't covered by your warranty." It's an obvious defect with the unit, because I clean it and run high quality bottled water through it. I am furious!!! $725 I spent last year on this, and it's a health hazard. Further research reveals that this is a common issue. Look at the 209 one star reviews for the unit and see how many people have this issue. If you already have one and end up with this issue, don't count on GE or Best Buy to help you. The worst customer service I've had in a while!

Love geek squad protection plans! Always a great investment!

cant go wrong with geek squad protection on everything!

cant go wrong with geek squad protection on everything!

This warranty is great and covers all repairs at their cost.

Worth the money, if you damage it they replace it or refund

I haven’t use this yet. I hope that its worth it!!

Always remember to get your protection for your purchases

Geed squad has been there every time I needed them

Can’t stress it enough protection is the key !!!!!!!!!!!!!!!

Geek squad protection is a must have on all purchases

Not expensive For a two year geek protection it’s good to have

I have Always been very pleased with the Geek Squad service!

This was smart of me to get this protection plan love it

Unable to rate as I have not had a need to use the protection.

Always have a warranty just in case you need a repair

I always get Geek Squad coverage. I won't take any chances.

Goof to get the Gerk Squad protection got the purchase.

It's a great deal for the price of the warranty. I'm hoping I will never have to use it.

I don't understand why they want a review of a protection plan but I always get them.