Customer Ratings & Reviews

I will never get Geek Squad protection again! I got the Geek Squad plan when I bought a microwave. I returned the microwave and received a refund. However, when the store gave me the refund they said that they could not give me a refund for the Geek Squad plan, because "you have to call Geek Squad to get a refund for that." The Assistant Store Manager was close by, and he confirmed that "that's the way it is in the system" and he could not do anything about it. I called Geek Squad the same day and eventually talked to a rep who said that I would get a refund for the plan in 7 to 10 days. It's been over a month, and no refund. Today I spent 45 minutes on a second call to Geek Squad Billing & Cancellations Dept. The rep said that she forwarded my request to another office and I "should" get a refund in 7-10 business days. So if you buy something with a Geek Squad plan, and return the item look out! You are dealing with two separate parts of the company that have apparently not integrated their computer systems. To get all of your money back you will have to spend a couple hours on the phone. Or, like many people who are pressed for time, just give up and contribute to Best Buy's profits while getting nothing for it.

I usually don't buy additional insurance, but I like the Geek Squad protection as it's a simple and economic option. used it before (on an iPad cover) - and it was worth it.

I have used geek squad for years. I make all my major purchases from best buy just to ensure i have geek squad protection.

Displans is a must have. It covers all the damage to your items and there is no household when trying to discuss issues about whether or not to keep the plan if it's not needed at time.

gives peace of mind that product will bne fixed or replaced

Geek Squad is excellent service. Tgey repair or replace damaged item.

Very low noise. Warms quick food. Looks nice......

When you buy and accidental broke the item they will replace it right away

Professional. Got protection on my new vacuum. Haven't had issues yet but dealt with Geek Squad before. They have been good and it's worth the extra money for the added protection.

I purchased this warranty for peace of mind, I don't think I'll have to use it.

I always buy geek squad because I love the Best Buy’s warranty. It’s so easy to use.

For some reason, my microwaves broke every 2 years. Fortunately, the 2-YearStandar Geek Squad Protection covered it. The whole exchange process was smooth and easy.

Geek squad protection really comes in handy when there’s a fault with these devices. Always recommend to purchase this.

Very good quality product and it had 2 years protection plan

Best Support ever! Can always count on getting the best help

I highly recommend purchasing the protection on any applicable product.

Peace of Mind. Two years of knowing any problems will be taken care of.

It was a small microwave that I handled myself with a little help from my neighbor. I have not used my 4 year warranty at this time.

So glad I don’t have to worry about service my product

Have always renewed my subscription as I will never know when one of my devices will need professional attention. Have used this service several times and always with good results.