Customer Ratings & Reviews

I forgot had the protection for my microwave. In the past geeksquad helps out a lot

Nice warranty package easy to use nice to always have on hand

I purchased an LG microwave on July 11, 2023, with a 4-year protection plan. On Aug 25, 2025, it had an opening issue, and the door jammed. Geek Squad agent, without even looking at it, flatly said Yes, it's covered, but we will have to ship it, and it could take 2 months or more to get it all fixed. So they basically wanted me to wait for 2 plus months, and the microwave is one of those appliances I use every day. After this terrible experience, I would recommend not purchasing the Geek Squad warranty. While purchasing this microwave, they were pushing the warranty on me and said no matter what happens, it's covered, Best Buy will try to fix it, if not, I`ll be provided with the new one or the option to buy another model if that particular model wasn`t available. Look elsewhere or make sure you get everything in writing. Two months to fix a jammed microwave door? That`s really unheard of.

Nice security for an appliance purchase big or small on case of a oroblem

overall this has help me learn more about keeping my gadgets safe and up to date with downloads

If you have a great Best buy location with a great management team you are all set if you have one of these payment plans. No need to send it in in most cases, you bring it back and they let you grab a new one after they give you a gift card. I got my microwave for a little cheaper price and the manager helped me out when I found a new microwave. Most of the locations have solid customer service.

It feels so good to have a backup plan if something goes wrong with my purchase.

Just bought a new microwave with the Geek Squad Protection. Not much to review actually. Its worked just fine so far.

It is always worth buying the extra warranty in my opinion!

Haven't had to use it but bought it for just in case

Anyone purchasing an item at Best Buy should most definitely take advantage of the Geek Squad Protection Plan - it's worth every penny. While products can be exceptional, things happen, and not having it is literally not a wise decision.

We have always had extended warranty’s on our appliances. Even our microwave. One died in three years. We had four years warranty. Microwaves tend not to be repaired. They credit you or swap it out.

Pretty solid good items recommended for everyone

I usually do not buy extended warranties. I purchased this for a microwave oven. The oven was around 300 dollars. Lol good thing I did as the microwave died after 15 months, Best Buy was great! At first they looked at it and figured it was best not to attempt to fix it. They then gave me a Best Buy card for my full price I paid!!! I just used the Best Buy card and purchased a new microwave.

Love the company but luckily I have not needed there service!

Haven't needed their service yet, but if something goes wrong, they can make it right.

nice service......................................

It says after your manufacturer warranty ends…..anywhere else when u purchase a protection plan it begins when the manufacturer warranty ends. Its like getting ripped off for the first year as they will just refer u to the manufacturer for a warranty claim. Once the manufacturer denies the claim then tbey will tell u to file a claim with Best Buy. By the time the thing finally gets fixed you’ve gone for weeks if not more without the appliance. You think they will extend the warranty 2-3 weeks past the time you couldnt use your appliance? They most certainly will not. They tell u everything u need to hear to sell u the warranty and when u file a warranty claim they do everything they can to get out of it. Same as insurance companies most of these corporations leaders should be jailed but they simply “lobby” aka bribe the politicians so they get away with it everyday. This nation was once a great place to call home before the greedy corporations owmed and ran everything including Washington. These days this nation is nothing but a disgrace. Ill be discussing with my wife about canceling our membership and the stores credit card. Im certain she will agree then I will advocate for all my friends and family to do the same. There isnt a single corporation doing business that actually cares about the customers. Its just the opposite their main goal is to screw over as many people as they possibly can. What can we do as consumers? Go to their competitors? Doesn’t matter its all owned by the same group of people. This one owms that one which owns these other ones that owns those over there. Thats why they dont care if they loose u as a customer and go to another business cuz u are still their customer u just dont know it!!!

Returned microwave to Geek Squad. Sent out microwave for evaluation/repair and 3 days later received email that return was accepted and credit would be issued!

Helpful to protect investment. Useful. Had for prior small appliances