Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1524 reviews
(1,524 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Improve the GeekSquad customer service experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GeekSquad protection plan is good BUT GeekSquad customer service is NOT good
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Never used the geeks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never used the geeks so can't say anything good or bad about them.
I would recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish they would have offered extra years of warranty
I would recommend this to a friendRated 1 out of 5 stars
Geek squad extra warranty issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why I didn’t receive immediate repair or replacement of the product?
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst microwave ever made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst microwave oven ever .80% of the time it will not work i have to constantly unplug it to cook
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
POOR PRODUCT!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good a deal as the Sprint protection plan. Geek Squad unable to repair a Samsung S10+. Had to replace phone and all data did not transfer to new phone. Cheaper monthly payment, but cost $100 for a phone replacement for a simple chipped screen.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Improve the GeekSquad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GeekSquad protection plan is good BUT GeekSquad customer service is NOT good
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents Nice took care of me with my return fast and nice
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Possibly wasted money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really sure how to rate something I haven’t used. I suppose if I need it and it works without issues I could give it more stars.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
All my issues were solved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to get a new microwave and just had to pay for insurance
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Beware auto renew
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was auto renewed even though I asked that it not be.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for reaching out with your feedback! Automatic renewals that are set up and agreed to at time of purchase are meant to make life easier so services you love do not lapse by accident. We’re certainly sorry if you’re having a difficult time cancelling, though, as that should be a simple process. With this said, we would ask that you give us a call at (800) GEEK-SQUAD or (800) 433-5778 so an agent can look further into your account. You can see more about cancellation of a plan by reviewing the Terms and Conditions at www.geeksquad.com/termsconditions.
Rated 5 out of 5 stars
Already used it, thank goodness we had it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were very responsive, had all my info on file, I just had to verify it. they set up an appointment to look at my ice maker. It had inverted itself. They ordered the part, came back and installed it. No charge. Perfect!
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Cleaned up our computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful in cleaning up the computer when we found a problem
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had some service done on my headphones some Beats Pro. They replace my speaker inside the headphones at no cost Amazing .Recommend to get this on any product you buy .
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
It worked.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned to store without an issue, no questions, just wished the microwave worked the first time.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Coffe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best coffe machine mocka iced cuban colada everything on one machine
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great warranty service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for appliances. My keurig died and they replaced it, hassle-free .
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Thank you Geek Squad!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was so helpful when it came to stiing up me laptop, apps and transferring the information on my old laptop. I can't say enough good things about them
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonably priced for peace of mind and convenient to add to order. Also, they keep track so you don’t have to!
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad Protection is good to have in case something happens to your product.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friend