Customer Ratings & Reviews

I purchased an LG microwave on July 11, 2023, with a 4-year protection plan. On Aug 25, 2025, it had an opening issue, and the door jammed. Geek Squad agent, without even looking at it, flatly said Yes, it's covered, but we will have to ship it, and it could take 2 months or more to get it all fixed. So they basically wanted me to wait for 2 plus months, and the microwave is one of those appliances I use every day. After this terrible experience, I would recommend not purchasing the Geek Squad warranty. While purchasing this microwave, they were pushing the warranty on me and said no matter what happens, it's covered, Best Buy will try to fix it, if not, I`ll be provided with the new one or the option to buy another model if that particular model wasn`t available. Look elsewhere or make sure you get everything in writing. Two months to fix a jammed microwave door? That`s really unheard of.

Worth the investment for minimal amount of money. A must buy

I recommend the geek squad. I've used them in the past and had good luck.

When you need help with your product, they're always there! One call and you'll be very happy with your choice for this service. 10 stars if possible for Geek Squad.

Nice to have the piece of mind that my purchase is covered.

Never buy anything without Geek Squad!! They are your protection from all the crazy crap effecting computers! For over 14 years I've been buying best buy with Geek squad and I can tell you, I been helped, refunded, repaired so so many times I lost count! The plans stand on their own!

Microwave last past the 4 year protection plan but on the 5th year, you must replace it. I don’t recommend buying it. Save your money for something that will last 10 years or more.

Best buy has the greatest warrentys in the buisness. Thats why i bought every major and most minor electronic and appliance pucrchaces from best buy. There warrentys are awsome no questions asked just bring it back and get a new one. As simple as that..

I bought a warranty on my purchase of microwave two years ago. It stopped working 10/03/22 I returned it, Best Buy honored my warranty today I received my new microwave save value as first one. Thank you B.B

I will never purchase an item without also purchasing the protection plan. It has saved me more than once. Great people that service all the items.

I have two laptops and one desktop in the home. Games are played on the one laptop. I've had to use Geek Squad three times within a year to fix all of the problems with it. They do it, no questions asked. Plus, after fixing the problems, they do a tune up and make sure everything works properly. This service is well worth the cost.

I think i bought this for an easy bake oven, but if it breaks gotta love the geeks they get down

This is the best option when buying devices and appliances. To know that you have replacement or repair coverage is a comfort I will always pay for when shopping at best buy. When the manufacturer warranty runs out you can depend on geek squad

Used this protection plan to replace a microwave that had died less than a year after purchase. The Best Buy protection plans are the best, & they never give you any hassle, which is awesome.

Givee me peace of mind in case my product has something going on later on

For the price definitely worth it for peace of mind!

I love best buys extended warranty packages. They are really easy to use, no hassle. Always very satisfied. I just miss not being able to extend after the first time it expires.

Its great to get warranty to cover and they are great to have for a safety belt i have used my and they exchanged my as soon as i told them

Love everything about Best Buy and their products!

Better than expected. Stellar customer service received from gentleman attending the