Customer Ratings & Reviews

It is always a safe bet to have the additional protection, and you will hate it if you don't have it when something goes south, and you fail to buy it. ;)

This protection plan is so helpful. We bought our dishwasher 2 weeks before purchasing other items, and with this protection plan Best Buy came out and installed our dishwasher.

Hassle free for my protection plan. It was easy returned my appliance it stopped working. It was replaced with a new one.

Purchased two year warranty for Microwave Oven. Have used it on the past when microwave indoor light stopped working. Best Buy gave me a brand new replacement Microwave.

When you're buying an appliance, the peace of mind the Geek Squad gives is priceless.

Goooooooooooooooooooooooooddddddddddddddddddddddddddd

The main reason I shop at BB is because of the warranty. They may not all be of help (employees) but this grants you a secure spot for when something doesn’t go as planned.

The peotection is very useful and helpful. It was the best way to protect my gadgets.

Geek Squad works quickly and has always helped me solve whatever problems I may have.

A must if you don’t want to deal with the manufacturer

I don't usually get the protection plan, but I had a bad experience with my last microwave so I thought I had better get the plan just in case. I am hoping never to use it.

Geek Squad is cool, so far no issues with the returns, or devices.

The salesman was very helpful and the purchase went pretty fast considering covid 19 procedures. I just purchased this so I can't review it just yet but I will follow up later

This provides excellent hassle-free warranty over and above the manufacturer warranty. They easily and without hassle replaced my microwave oven

I’d give 4 stars if the appointment process to repair my dryer wasn’t such a challenge. After 1 year of purchasing by Samsung dryer, my heating element went out. I contacted Geek Squad who got me an appointment the following week. However, the service repair vendor cancelled it the days before. Lots of back and forth to finally discover they didn’t service my area. Best Buy was unaware. They were able to send an alternate provider after several phone calls and by dryer was fixed in 20 mins. The warranty itself was a gem. GS customer service was great. Just some behind the scenes miscommunication about vendors and their service areas.

I will never get Geek Squad protection again! I got the Geek Squad plan when I bought a microwave. I returned the microwave and received a refund. However, when the store gave me the refund they said that they could not give me a refund for the Geek Squad plan, because "you have to call Geek Squad to get a refund for that." The Assistant Store Manager was close by, and he confirmed that "that's the way it is in the system" and he could not do anything about it. I called Geek Squad the same day and eventually talked to a rep who said that I would get a refund for the plan in 7 to 10 days. It's been over a month, and no refund. Today I spent 45 minutes on a second call to Geek Squad Billing & Cancellations Dept. The rep said that she forwarded my request to another office and I "should" get a refund in 7-10 business days. So if you buy something with a Geek Squad plan, and return the item look out! You are dealing with two separate parts of the company that have apparently not integrated their computer systems. To get all of your money back you will have to spend a couple hours on the phone. Or, like many people who are pressed for time, just give up and contribute to Best Buy's profits while getting nothing for it.

gives peace of mind that product will bne fixed or replaced

Very low noise. Warms quick food. Looks nice......

I usually don't buy additional insurance, but I like the Geek Squad protection as it's a simple and economic option. used it before (on an iPad cover) - and it was worth it.

Geek Squad is excellent service. Tgey repair or replace damaged item.