Customer Ratings & Reviews

I mounted my TV to a TV stand mount. I purchased the 2 year extended warranty with it. The one thing I didn't know is when you do purchase the extended warranty it runs side by side with the manufacturer warranty which I didn't know it did it that way. I thought it started after the manufacturer warranty ended but it doesn't. So he sure to ask questions about that.

1st Hisense TV so really felt it was the best thing to do with a 2 yr additional warranty. + the price was very fair

I always purchase this service when i purchase large items. Usually, i do not need the service, but when electronics fail this service is worth every penny.

Great service, protection is always a good idea. And most TV’s and appliances should work for minimum five years and this helps ensure it does so.

While we haven't taken advantage of this yet, we decided to get it for our new Roku 43" 4K television because it was affordable and two years, which is a good amount of time, and often within the timeframe that if something is going to go on the fritz, it will. Well worth taking the worry out of the purchase!

Excellent service and coverage. Always available to facilitate the claims process.

Great protection plan specially for TVs as it covers everything

would recommend best buy, service, quality, pricing

They treat me very well and has the patience to do it, excellent service..

Great service to add to any purchased item. Service with a smile and limited questions. Ask. Best Buy stand behind their products.

The agents brought it in but I didn’t have them mount it

The LG tv is excellent love the beautiful picture . And the Geek Squad they are amazing always answering my questions and always willing to help.

Bought the protection plan with my TV back in 2017. The picture on the TV started to go with only a couple months left on the protection plan. Contacted GeekSquad and they diagnosed the issue and replaced my TV. I got credited for the TV I bought in 2017 and they waved the delivery and haul away charges, which allowed me to afford to upgrade my TV because all I had to pay was the difference. Highly recommended.

Geek Squad is also there to help and assist you with anything you need for any device

Got just in case, got it for a mid range priced TV.. Have had issues in past with Geek Squad protection plans (had to go to Corp to get it covered as store refused to honor it).. But in the end got the other product replaced. Was told that this would not be an issue this time but only time will tell. Worth it if you have the time to call Corp to make sure you are able to use it should the store refuse..

Got it for protection as my last tv was done after a ppwer outtage at the 3 year mark

I have it use them but I hope they have a great customer service.

We always purchase a protection plan for high ticket items and this was one of our best decisions! We had purchased a Samsung - 75" Class (74.5" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV in 2015. This summer (2020) I noticed certain anomalies that I felt should be checked out by the Geek Squad. They came to the house in a timely manner to examine the TV and it was determined that the TV had a problem that could not be fixed due to it's age. The Protection plan generously rebated an extremely fair amount of value back to us that enabled us to upgrade to an OLED. Purchase of the plan was worth every penny we paid at the time!

Was recommended 5 year or 1 year warranty i chose 5

I truly recommend this protection I always like to buy extra protection for the items that I buy , if you want to be with no worries just get the protection plan.