Customer Ratings & Reviews

Geek Squad is also there to help and assist you with anything you need for any device

Got it for protection as my last tv was done after a ppwer outtage at the 3 year mark

We always purchase a protection plan for high ticket items and this was one of our best decisions! We had purchased a Samsung - 75" Class (74.5" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV in 2015. This summer (2020) I noticed certain anomalies that I felt should be checked out by the Geek Squad. They came to the house in a timely manner to examine the TV and it was determined that the TV had a problem that could not be fixed due to it's age. The Protection plan generously rebated an extremely fair amount of value back to us that enabled us to upgrade to an OLED. Purchase of the plan was worth every penny we paid at the time!

I have it use them but I hope they have a great customer service.

Was recommended 5 year or 1 year warranty i chose 5

I truly recommend this protection I always like to buy extra protection for the items that I buy , if you want to be with no worries just get the protection plan.

The squad unhooked water and removed the old refrigerator- they had to take off the doors in order to get it out of the kitchen. They put it in the driveway for later pIckup by PNM for recycling. Then they installed the new refrigerator and hooked it up to the water supply. They made sure it was level and placed properly in the space. The squad was very helpful and professional. Excellent work!!

The Geek squad service is great. Definitely a must have when purchasing electronics.

The mounting of the TV went smooth. Technicians were on time and cleaned up their area after mounting the TV

Very affordable accidental insurance for the tv I purchased.

I was ready to order my TV online and was in my cart. I figured since I had to pick it up in the store, I may as well take a look at it first. I went to the store to see it but they did not have that tv up. Online it offered 3 years geek squad for $74.99 which I wanted but since I was there I bought it in store. Near the end of sale the guy said 3 year warranty was not available in store. He said 2 year year for $69.99 or 5 year for $124.99. For $5 extra I could have gotten an extra year. Didn’t want to tell him to void the sale in case he was making commission during these tough times. Any ch as nice I can upgrade my warranty?

I had an issue with Tv called spoke with a service tech he verifed glitch and replaced it without any hassle the warranty is well worth the money

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Haven't had to use the Geek Squad Service on an item in a while but when I have I've been pleased with the customer service.

I will recommend this brand, because is a good material

I purchased the 5 year Geek Squad Protection but cancelled the service because I returned the television that I bought it for.

Well, as of this time we have not needed support by Gee Squad but expect they will provide support if we need it. TV was straight forward to set up

Best Buy offers Geek Squad protection and service agreements on all their TV's, computers, appliances, etc. The service agreement packages are all fairly reasonable, and since most manufacturers only guarantee their products for one year, extending the warranty through Geek Squad is a great value. Over the past ten years, I have purchased multiple TV's and computers through Best Buy. I have also purchased service agreements for all those purchases. On several occasions, my TV or computer has needed a repair at apprx the 5 year mark (from date of purchase). Geek Squad diagnosed the issue and determined that the product needed to be replaced. Since I had an extended warranty, Best Buy delivered a brand new product. No hassels, just good service.

The Squad installed my GE washer and dryer. It wasn’t easy. The configuration we had in mind was ok and would have worked but suggestions from the installation crew changed my mind. My wife was incredibly pleased with the change! They earned me some wife points. Lol. Now I am having them return and install pedestals under each!

Brandon and ? were very professional and efficient. Excellent communication and instruction.