Customer Ratings & Reviews

Best Protection Services I ever had. I had protection service on products purchased earlier, and I always had best experience with very skilled technicians from Geek Squad.

I knocked my TV over, it shattered. I'll not buy another piece of technology without a plan.

I had a friend to mount my set. It was quick and easy.

Purchased the extended warranty for LG 42" 4K Ultra HD Smart TV. Haven't had to use yet but have had Geek Squad Protection on other Best But items and have always fixed any problem I have ever had.

Always a good idea. I mean you never know what will happen

Had to use it once I believe. Otherwise never use it. Its nice to know that a part or product is covered in the event something goes wrong.

This purchase has given me peace of mind. They helped with questions I had with the setup of my TV and will be available for troubleshooting and repair long after the TV warranty has expired.

Bought standard geek squad protection for my LG tv. Haven't used it so far but it gives a peace of mind if at all anything had to happen for the tv and there is no support. I guess its a good value for money and for the product it supports

Love the Best Buy Black Tie warranties. I always include the extra warranty on any product i purchase. Great to have those extra years of warranty just incase life happens.

Agent came and hopefully gave his honest opinion. Said cost of repair would exceed cost of tv

the delivery guys were super friendly and helpful and delivered right on time, as well as kept me updated as they got closer to my house

Have yet to use this feature but definitely feel at ease knowing it’s there when or if needed.

Great TV. That kind of stinks. Apps load fast. Good picture in bright or dim rooms. My only real minus would be that it's Ethernet is only 10/100.

Any repair is costly and returns for failed equipment can be painful. I purchased the longest amount of time (5 yr) because it is just good insurance. I only wish it covered accidental failure, like you can get on other types of equipment.

Purchased the 5 year warranty with a tv that was given to my mother in law. Just another gift to let her know that in case anything happens that the tv will be taken care of. Have not used it hopefully we won't have to use it.

I bought a Samsung TV, after 1 year it was not repairable, Good thing I had a 5 yr warranty. I got another TV, almost for free.

Always easy to get ahold of! Great to talk to, and easy walk throughs. No frustrations or worries.

Can't really review until I need to use it but with any type of insurance it's there if you need it but hope you never do

Best service ever and I would not buy high end electronics without insurance and protection,these guys take care of business the right way.Thanks for taking such good care of me.

Had a issue with previous purchased tv. Returned to store. Determined value was not worth repair. Received full credit purchase price towards a new TV. Will include geek squad for all my big purchases.