Customer Ratings & Reviews

Best Buy's Geek Squad Service is a solid choice for technical support and solutions to your tech needs. With a competent team, a variety of personalized services, and exceptional customer care, Geek Squad stands out as a trusted and valuable option for those seeking qualified technical assistance. If you're looking for reliable and efficient tech solutions, don't hesitate to turn to Best Buy's Geek Squad.

They were fast professional and courteous and explained everything to me.

The tech was very friendly and very helpful. Wish more places were the same.

As I said in previous reviews, I am lucky enough to have not needed to use this coverage yet, but I am happy to have it there should I need to utilize it in the future. Geek squad is very knowledgeable and competent in knowing how to fix the problem. Should you need to use them for any issues that arise, I highly recommend getting the extra coverage whether you're purchasing a product for yourself or under your Best Buy business account. I have geek squad coverage for my home products and business.

Haven’t had to use my Geek Squad team as of now. Love my new Samsung TV and sound bar!! Have used the squad years ago and it was as a simple easy process. Thanks Best Buy!!

My LED panel went completely blank causing a black screen just 15 month's after purchase (3 month's after manufacturers warranty) Luckily I paid for the Geek Squad Protection Plan and I've NEVER EVER EVERRRR experienced such kind, knowledgeable, positive and prompt resolution. Being I called in on a Saturday afternoon I assumed I'd have to wait for any resolution until the upcoming week. My BRAND NEW TV will be here today. The following Tuesday of my initial Saturday call.

This television is awesome. The picture and quality is outstanding. I would recommend it to anyone.

Very happy that best buy stands behind products. If anything goes wrong they work to make it right

I don’t usually purchase extended warranties, but in this case thought it was the thing to do.

I don’t usually purchase extended warranties, but in this case thought it was the thing to do.

Great service and always reliable, whenever my items are damaged they quickly can help me fix the issue.

They really set up my entertainment equipment very professionally and quickly too.

The agent explained the extended warranty to us in a very easy to understand way, and we bought it because of that. Often this information is confusing. His presentation was not. Good job overall!

Never had to use it. Other than having my TV installed

Warranty for Insignia Smart tv, purshace for economic and low price

I am happy that I purchased an insurance plan for my new TV. The price offers peace of mind, in the event my TV encounters an issue and needs to be replaced.

It was an excellent buy you came in handy when my TV went out it was only 4 years old but still I got a brand new TV with very little problem The geek squad was exceptional and the gentleman who worked in the TV department he did an excellent job he found the TV I wanted and he even carried the TV to my car for me because I am disabled

Im glad i got the geek squad protection im not the best with technology.

Laborious process to get anything done. Takes a LONG time to have anyone come fix or check items.

I enjoyed my 2years warranty and enjoyed be a membership