Customer Ratings & Reviews

Laborious process to get anything done. Takes a LONG time to have anyone come fix or check items.

I bought the 5-year protection plan for my TV and boy am I glad I did it Best buy's been honorable and keeping the terms and conditions and replace my broken TV I was a hero for my family

With the Quality of longevity with Washers, Dryers, Refrigerators, TV's, any Electronics product going down the tubes over the last few decades it is extremely important to just save yourself the headaches that will come not if because they definitely will. I have had to go through the Geek Squad protection services in the past on other products and they have done a great job in handling the issue and either fixing, replacing or giving you a gift card to replace the items all together. Granted recently with the Covid in the mix wait times became in the hours to get thru but I believe that will work itself out in the near future. I didn't buy extra warranties on my last two sets of Washers and dryers and they lasted on cue about 4 years and then it gets ugly with costs of repairs trying to figure it out your self etc.

I've purchased all of my electronics, appliances, and cameras from Best Buy. And I not purchase anythings within getting Geek Squad protection because it's the absolute BEST!!! 10/10 I DEFINITELY RECOMMEND!

Geek squad is amazing and have helped alot with electronic issues.

With this worry free warranty, i have peace of mind about my product. If anything goes wrong they will fix it or replace it. And if your tv is larger than a specific size they will come to you.

Fast and quick at getting me set up and working! Everyone is helpful and knowledgeable to answer your questions. Highly recommend!

Customer service was great, first tv was broken that arrived. Replaced it the next day

Very helpful. They make it very easy Incase of a damage

Great camera my daughter loves it and use it a lot something fun and different for her and lots of stuff for it.

Geek Squad service was fast totally fix my issue which was very important to me. He offer the membership to me which has saved me money important these days

I am familiar with the Best Buy Geek Squad warranty. They really do stand by their warranty, no funny business.

Been there before you guys do excellent work thank you

Excellent service. Highly recommend if you need help!!

I called about the warranty for the sound on my Vizio 55" tv. After awhile I was finally able to get through to a non-automated server, Erich. He was cordial and helped me find the serial number. I had a little difficulty understanding the numbers sometimes, but hopefully they are ok.

ALL modern electronics should be under and Extended Service Plan. From TVs to Computers, and Smart Phones, it seems, these days, that electronic devices can fail at a moment's notice. I've always believed in protecting my purchases with Extended Service Plans, and Geek Squad's Service Plans are no exception; I HIGHLY recommend purchasing a Geek Squad protection plan for all sensitive electronics.

Didn’t used yet but never have any problems with this protection

5-Year Standard Geek Squad Protection 5-Year Standard Geek Squad Protection If you do not buy the 5-year standard Geek Squad protection plan for any TV that you would buy then you might as well not purchase a TV because you are just working against yourself in the long run when you could upgrade to a better TV and just pay the difference especially if your TV does not work properly or geek-squad cannot fix it. Best Buy's replacement plan is by far the best warranty ever provided by any electronics store and cannot be compared because they have helped me for the past 10 years because the devices that I would buy in truth always turned out to be those odd devices that they either don't have on the Shelf anymore or I have too many times where they came and fixed it but something always went wrong with it within five years so get that protection plan and Best Buy will take care of you they have taking care of me they will for you

The employee was extremely helpful finding the TV that I had wanted also recommended a warranty that was slightly more expensive but gave more protection for the value ...So overall I am very satisfied thank you

Called them about a problem- ended up not being a technical issue, I asked him what he suggested I do, he told me and it worked. Great people to deal with