Customer Ratings & Reviews

Money well spent. Even the best equipment can break down. Enter the Geek Squad.

With the geek squad I don't have to worry about my purchase for 5 years!

Always need the protection plans! Anything can happen!

I like the five year warranty my TV went bad and they're going to exchange it with no problems

Its pretty much mandatory to get a warranty on a controller, better to have the warranty and not need it than to need one and not have it.

Honestly, they was on point. I had an appointment. They worked on my phone soon as I arrived. I had 2 issues this year with different phones.

this review request was on my home screen for no discernible item, thumbnail was not a link i could check, and tried to verify from past purchases but could not find matching item

The Geek Squad has always been very helpful with any and all my purchases and any issue that I have had. I definitely recommend them.

The TV was on sale, which made up for the price of the warranty. I haven't had to use it, so I'll update this review if I do. I generally avoid extended warranties, but QC on consumer electronics can be hit or miss depending on the brand.

I always buy a Best Buy protection plan with any electronic devices. I have used there protection plans in the past when needed and it's great peace of mind knowing if something breaks, Best Buy will fix it or replace it.

I always buy the Geek squad service with the hopes i never have to use it.

good plans and excellent service. I prefer to buy with a guarantee of this I ask ... always excellent. Always protect more than what one needs ... best purchase option. I have bought this service for a long time and it has worked very well for me

Hopefully I'll never have to use this 2-year protection on my TV, but in the event that I do I sure hope Best Buy will come through with a replacement.

Mounting was already in place. This is a replacement television and a birthday present for my grandson.

I found it more than helpful to always buy a protection plan. After much consideration, it was very welcomed to have just in case. Best Buy is very helpful when it comes to protection plans. I have purchased them in the past and found that it came in handy. You can't go wrong here depending on your purchase.

I highly recommend this product, when came time too purchased the representative explained the difference in the product I was hoping to purchase. The Geek representative also is highly recommended he has plenty of knowledge

The agent replaced a network card preventing my TV from connecting to the internet. Amazing job

You protect your junk why not your TV? I was told by a repair man with15yrs in the trade Samsung puts weak transistors in their boards so I was glad to have purchased the extended warranty, you should too unless you've got enough disposable income or an advancing technology addiction to buy a new one every 2 years.

Haven’t had to use it yet but have had geek Squad service several times in the past year and frankly, where I am, they’ve been so good that I always try to purchase through Best Buy.

Well worth the price and was very easy to use for warranty replacement. Great customer service