Customer Ratings & Reviews

Inexpensive tv, thought it was a good investment...

The best service around! Fast service and knowledgeable group of people made my experience seamless.

What can I say, it’s geek squad. Good to have!!!!!!

I’m just happy to know you have a team of people there in case anything happens with my tv. Thank you.

Geek squad warranty saved me twice and I got a store credit for my next time. For the piece of mind do it!

The agents that come in are always knowledgeable. This has been a great way for us to have so many things done - from hanging and setting up TVs to working on our laptops and desktops.

Always a great idea to keep some handy folks around!

This is for the service plan on my tv. Hoping I never have tp use it but glad I have it in case I need it.

I always get geek squad protection with every electronic I purchase at Best Buy. It's been invaluable for my son's tablet. Kids are tough on devices, so being able to trade one in for new if he drops it has been a huge money saver.

Luckily we haven't had to call them for help. We got the greatest insurance for extra protection

I had previously purchased the 3 year plan first and was surprised I could replace it for a 5 year plan with in one week. This plan is said to cover tv burn in. Hope for the best....

The geek squad has helped me several times and I like the service.

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

It is really great to know that the Geek Squad is there when I need them to check or repair my units. Am very pleased with the service. I am a long time user of this service, at least 10 years..

For the bigger purchases I have always used the Geek Squad for delivery, always reliable and courteous.

Piece of mind when dealing with flat screen led television

We always purchase Geek Squad protection. The customer services is always friendly and helpful. They walk you though step by step (which is great for a non-techie!)

I thought this seemed like a good deal as they will come to my house to fix problems with the TV.

Haven't needed the service yet but wanted to review for the gift card entry.

The GEEK program was introduced to me for protection it’s the perfect fit if I ever need them