Customer Ratings & Reviews

Didn’t use this much but its helpful if you can get it

I have not needed them but they have been there for any questions i have.

Hope I never need it but peace of mind if I do!!!!

Very easy to receive I would buy again soon with np.

Great picture and tv for the price. Really impressed and enjoying it.

I like tv Quality of tv and imressive and espcellily i like service you provided

Best thing to purchase just in case of an accident, you are covered for 5 years.

5-Year Standard Geek Squad Protection Overall rating* Excellent

I always put extended warranty on all of my electronical devices.

Never hurts to have if something goes wrong and the chat is great

The individual Andrew, who helped me, was really concerned about my issue. Unlike his coworker, who I overheard continuously prompting him to stop trying to assist me.

Great service, great tv for the price, picture quality is bright and clear

We purchased the 5 year protection plan with our new Sony Bravia 65” X85J TV about 2 weeks ago. Have not had to use it yet thankfully and hopefully we don’t have to! So I really can’t comment too much on this but it’s nice to know that if anything does happen to our new TV that Best Buy will be coming out to our home to either repair whatever it may be (as long as it’s not a cracked or broken screen) that it will be fixed for free or replaced and you can believe that for the money we paid for the TV and protection plan, we will DEFINITELY be holding Best Buy to it!! I have all of the paperwork and have read each and every word in the terms and conditions.

Always a good buy. Always a good response. I have no complains about the service.

I HAVE USED THE GEEK SQUAD A COUPLE OF TIMES AND THEY HAVE ALWAYS HELPED TO FIX WHAT WAS NEEDED.

Any time I have issues with any of my devices to do a warranty on them they always have it taken care of in a timely manor. Will continue to utilize this option with my future purchases

Customer service is so welcoming i actually felt safe

I had this product since I long time ago and they do a very good and excellent job

I ordered TV online told my wife to pick it up at Tacoma, Wa best buy order number: BBY01-806230967350 I told her that it was an open box that was the description given prior to purchase. Our thoughts was its in the "openbox" and it'll be ok transporting in our rav4 laying down but we were wrong. While my wife was picking up the TV the employee's were laughing at her because it couldn't fit in our car. The manager noticed and offered to get the TV delivered with installation. When the TV got delivered I was present at this moment this geek squad guy said that my wall stud were more apart than usual which was weird to me. While they were unwrapping the geek squad guy told me not to take off the tape around the edge of the TV until I get it installed on the wall. The TV didn't get installed because of what he stated, he told me also that I should purchase a different mount for my TV because the one I got was too small for my stud. Few weeks came by (I was out of country for work trying to helped this pandemic issues) and I decided to measure this wall stud and this geek squad guy is probably wrong about the stud being too far apart and yes he was wrong. While taking the TV edge tape I realize there was a crack with hole on the side of the TV (see pictures). Do y'all realize now that I've played like a fool?

Awesome awesome and awesome!!! Yesssssssssssssssss