Customer Ratings & Reviews

Haven’t had to use them in a while but always reliable and a must for a tv

Haven't used the service yet but for the price I added the 2 year coverage based off other reviews.

Meets budget. Picture is crisp, clear, easy set up for install. Great sound system, level and sound. New face for roku! Give it a try! No regrets!! Thanks vicky

After your failed phone evaluation, The visit from technician was able to address my broken TV in two days after a wasted two weeks of phone service!

My last TV had issues and thank goodness I had the protection plan. My TV had to be replaced. It was done quickly and the people were professional and well trained.

Haven't had to use this service (thank God), but is worth the price. Be sure to check the item you buy it with does not already have a warranty! Best Buy loves to sucker you into this when you don't even need it on certain items.

I bought it for my tv, but when I had problem with my tv display they refused to fix it saying that there’s a physical damage; however there were absolutely no physical damage at all and it was like new. They told me even though there’s no visible damage but it is considered physical damage. I just wasted my money buying geek squad protection

Got the plan and used it on a computer that got damaged by water spill by my kid. They allow you to replace it or get money back.

Love it! Always go with a samsung when it comes to electronically devices

Geek squad has always been great to help and Diagnose and repair what I needed.

Fortunately did not have to use. Purchased the protection as insurance after my Son had an issue with his older big screen, they could not get the part and they gave him a full reimbursement towards a new one.

I hope to not need this but am assured it will cover any damages by movers. It did NOT cover transportation of the TV from the store to my house.

I always get a protection plan for any big ticket items. You never know what can go wrong. They are usually good at repairing or replacing items when things go bad.

Haven't had to use it yet but love the fact that If anything goes wrong they will come to me not the other way around

The seller was very friendly and explained everything well.

A little expensive but my experience with their warranty policy has been pleasant. I haven’t had any issues with this TV but I feel confident any problems will be resolved satisfactorily! Installers were polite and efficient.

The sales agent was great. Made sure i understood what i was buying. So no buyers remorse

I obtained the 5 year warranty because we were purchasing a brand of tv that we have never owned before. I hope we will not have to use it, but we feel that if we do Bestbuy will make things right.

Offers a great peace of mind. The cost far outweighs the cost of replacing a tv that needs replacement.

OMG I had a problem with a screen I purchased and they without asking any hard time gave me the best solution in matter of seconds the squad rocks besides it covers everything many people thinks is expensive but if you divided in years is cheaper than buying a new tv