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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30810 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 330 Showing 6,581-6,600 of 30,810 reviews
  • Rated 5 out of 5 stars

    Customer service was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my equipment and were very professional. Installed my TV and Sound Bar very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always happy with geek squad great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    definitely worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these plans for every product I buy from Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service was done quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted it ok just not where my wife wanted it. Not really their faults

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had to use it but I’m glad it’s there if I need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a LG Oled65c6p curved tv and got rewards on my Best Buy credit card. So I was able to use the rewards to purchase a two year geek squad protection plan. I am quite pleased with knowing I will have my tv protected for two years without paying out of pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got my back all the way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was glad I paid for the extra protection cause Geek Squad definitely had my back when my TV went out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than working with the manufacturer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're buying high performance equipment, this is worth it. I've had several TVs and items have failures and working directly with Best Buy/Geek Squad is far faster and easier than with the manufacturer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv broke down and I went to bestbuy to buy another tv, but then they checked my account and found that I had the geek squad guarantee active and they replaced my tv for free, that was great, thanks geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You Need This!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are buying a TV, the Geek Squad service is the best, They mounted the TV & had everything installed & showed me how to work everything before they left!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    Better safe than sorry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't needed to use it yet thankfully, and I hope that continues, but it's nice to know it's there.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Geek Squad protection!!!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I always get my protection with Best Buy. Makes life so much easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must get when you buy a large TV 75 if it goes south then your covered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service is a must have for me. They are top notch and are very professional. A must have service for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always get a protection plan for all of our appliances!! So glad and thankful for geek squad. Anytime we need something to get fixed they fix it right away. Right now it’s a long wait time but we understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always get a protection plan for all of our appliances!! So glad and thankful for geek squad. Anytime we need something to get fixed they fix it right away. Right now it’s a long wait time but we understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always get a protection plan for all of our appliances!! So glad and thankful for geek squad. Anytime we need something to get fixed they fix it right away. Right now it’s a long wait time but we understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always get a protection plan for all of our appliances!! So glad and thankful for geek squad. Anytime we need something to get fixed they fix it right away. Right now it’s a long wait time but we understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heard good things

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always heard good things about the geek squad. So when I purchased a tv. I made sure to include them with my order.. havent had to use them(thank god) however its peace of mind know i can if need be!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went very smooth the two guys explained everything to us

    I would recommend this to a friend