Customer Ratings & Reviews

Warranties can be kinda scary but sometimes needed as you never know

So, this is a little tricky for me. We love Geek Squad and my husband has an account as well. We had to purchase this GS Protection because we could not purchase our new TV and get the appropriate protections under my husbands account with GS. No matter how we tried to place the order under my husbands name, Best Buy could not get the full warranty to show up because my husband already had GS and it wouldn't allow the full warranty to kick in on the new TV??? So, the only way to get the full warranty was to purchase the TV in my name and also start a GS account in my name, and now we have two. Not terrible, but I think this is a little shady and there should be a workaround. Speaking with the GS reps that came out to deliver and install, they also agreed that this shouldn't have been an issue.

Always great, not my first time buying this warranty. It saved our families behind more than once!

The agents were fast and efficient and connected everything for completion!

Fast and easy customer service hassle free experience

It was an excellent buy you came in handy when my TV went out it was only 4 years old but still I got a brand new TV with very little problem The geek squad was exceptional and the gentleman who worked in the TV department he did an excellent job he found the TV I wanted and he even carried the TV to my car for me because I am disabled

The prices is right! When I request service this worth the price I paid.

Had my lgc1 get burn in and got refunded the full amount very quickly. Upgraded to the lgc4 very happy with this choice

Very professional and listened to issue, Had timely feedback for next process.

Geek Squad Techs were efficient and polite. Helped me with any questions I had while they were replacing the TV on the wall would recommend this service highly

Excellent customer service very patient with questions i ask. Fruendly always had a smile on their face ,positive friedly environment

Havent used the geek squad warranty but purchased as the coverage is a fair price. If the backlight fails, the replacement cost is mire than the 5 year warranty/service plan.

In my opinion geek squad replacement plans are gold. Last TV I had was a Samsung KS8500 and I loved that television. But unfortunately after a few years the screen started to go bad so I used this warranty and it gave me a lot of money to go towards my next TV purchase. Which was a Sony OLED. I've then purchased a warranty for that television as well because OLEDs can experience burn in. And fortunate for me this plan covers burn in. I'm hoping I never need to use it but if I do I know it's there and it's well worth it.

Purchased 5 year warranty for an open box TCL TV R646. They were professional and helpful when advising on the 5 year warranty. I have no issues with tv so far but good to know I have that extra warranty/coverage in case anything happens.

Love the geek squad- wish they had more resources and better customer service infrastructure

Great tv for the money Apps are great and easy to access Would recommend to anyone Easy to use

I opted for an extra two years of protection and I've read great reviews from other customers that used these guys. Definitely add protection to any electric device, it will give you peace of mind just in case something went wrong.

Their is no other store with the backup to an accient or issue like best buy. They are the best at protection

I can always count on bestbuys protection plan to take care of my devices. Ive used it a few times on other products and man, that small fee is worth it!

While warranties themselves are a total cash grab by every company ever, when buying a brand new TV thats $1000+, you'll thank yourself for getting this warranty. I got a 5 year warranty on my 65 LG CX. It covers burn in and will replace the device if anything goes wrong until 2025. Even if nothing goes wrong, that piece of mind is worth it for a $2000 television. No other warranty on the market covers burn in for OLED tvs. And I wouldnt buy a single year play let alone a 5 year plan from anywhere else.