Customer Ratings & Reviews

I purchased this along with a 50 inch LG 4K TV. We got the TV as a replacement for one that ceased to work. Fortunately, we had purchased the Geek Squad Protection plan on our previous TV as well. Best Buy took care of everything, they shipped our old TV to their repair shop and once they determined it was not repairable, they gave me the replacement value of the TV covered under the plan. It was a no brainer to purchase this plan on the new TV. Highly recommended!

I've used several geek squad contracts to service my products. I haven't had any issues and the service level and response times have been great. The technical support and competency level is very good.

Awww thank you so much you really made me the most happiest women ever

It was for a peace of mind I bought the protection plan, but I'm a bit skeptical as to the coverage detail that the sales rep told me that "ANY problems with the TV, I can get an exchange for same model TV or if not available, can get full refund on the TV with credit issued on bestbuy gift card", which does not seem so as I am reading a lot of different reviews about the coverage for this service. I guess I have to be content for the fact that I am definitely covered for repairs (which I am also finding reviews saying that coverage doesn't repair internal screen problems?), but would be nice for the sales person to be better informed or be honest about the coverage, not conning the customers for their own sales quote.

Bought this for extra protection on a tv. haven't used it yet but good to have.

If you are buying something that is electronic, you will want this for the peace of mind. I have this on all my PC's, peripherals and TV's. I have had numerous issues resolved by bringing a PC into the store and I have had an in home visit for a large printer issue. Good people, they know what they are doing and the price is right.. do this, you wont regret it.

Geek Squad projection is well worth the purchase. I used it for a TV I had for 4 1/2 years. I wish it was a little more simple use the protection though. I couldn’t bring TV in store. I had to wait for a service tech to come to my house which to took over a week. After tech came to my house later that day I was able to go to Best Buy and pick out a new TV with the credit they gave me for the old TV.

Always buy the warranty. Bought it for an LG we used to have and glad I did cus that tv took a dump on me. Best Buy made it easy to replace

5 year Geek Squad protection for my Sony Bravia 8 TV is a must.

The peace of mind, knowing I have Geek Squad for the next 2yrs.

I’m really not looking forward to bringing my LG OLED tv to geek squad. Because if I do that means something isn’t working properly or it broke. In the past when I did bring something to them that were very friendly And took the time to listen to your problems.

Tv was wonderful. Loved the picture quality and interface! Would definitely purchase again. Im starting to really become a fan of roku tvs as a brand.

Really nice because they will fix the issue there. Peace of mind you are covered

Geek squad is always the goat of all warranties. They always take care of any issues.

Yes tv for my bedroom and best caption. Able to watch

Just an excellent protection. Our expensive is protected for 4 more years for peace of mind

Had some a problem arise with a product. Geek squad took care of it immediately over the phone. Unfortunately had to replace it but they did it fast and without any problems at all!! They exceeded my expectations!

I purchased an Insignia TV and less than 2 months the TV broke. I took it back, no questions asked just gave me the credit for the purchase. Now I did not get credit for the 5 year warranty but it was ok since there were no questions asked and credit given for a new tv. Best Buy has the best Geek Squad warranties you could ask for

This "insurance" plan is a definite must have, especially if you are not especially tech savvy. I have used it numerous times and it provides peace of mind and is reassuring to know that any problem(s) I encounter with tech issues will be handled in an efficient and thorough way.

Excellent service even when facing complicated account issues (I have two accounts and the protection and television ended up on different places.) My original television couldn't be fixed so they issued me store credit to put towards a new one. Definitely worth the money.