Customer Ratings & Reviews

My lg tv broke after 3 years, luckily I had geek squad, they could not fix tv so gave me gift card for what I originally paid and used it on new and better tv….I always get geek squad, no brainer

Agents set up my new tv. However, it was frustrating getting them to come to my house. Miscommunications happened several times. But, overall, techs were very knowledgeable and helpful with my questions.

I liked the TV in the beginning loved I had all the apps that my kids could use to watch shows but not the Volume no longer works, and I am hoping it is just a minor issue and the sound will come on.

Fast service, knowledgeable staff! Every time I had any questions anyone I spoke with was more than polite to help!

It’s worth it to get protection for my tv if anything were to happen

No electronic household device should be without geek squad protection!! The squad is well run, knowledgeable, responsive,courteous, clean. They take the responsibilities of their job seriously as well as client satisfaction!! We have been working with geek squad members since 2006 & highly recommended this technical service.

I've had no issues with my Sony 4K TV I purchased this warranty for but I know and heard that Best Buy does have great quality customer service if something goes wrong with your purchase and it can be easily returned and exchanged for the same product or similar product.

My computer froze up and I really needed it complete my taxes. I made an account, set up the Geek Squad Membership, and in less than an hour I was back in business.

Every warranty on anything that you buy from bestbuy it's really worth every penny!!!. Have always get it on every item that I've bought and it has become so useful, casue bestbuy always respects the warranty and exchanges anything that has problems for a new one without hesitation, I personally really recommend it!!!!!.

excellent warranty had a problem with the tv i had bought they checked it out said it couldnt be fixed gave me credit and i bought a different tv im very happy with

Excelent service. Employees trained for the deferents TVs.

Always get the extended warranty. This is my third TV that I’ve been able to use the warranty value toward a new TV.

Always get the protection. With our a doubt the best coverage for all items.

I haven't gotten to use the extended warranty...so not sure yet. But... I had a 65" going bad. The manager said they would cover it, but the screen was cracked in a corner. I was ok with the crack, it didn't affect the TV and was there for over a year. The TV started going dark and 'glitching' non stop. I do not believe it was related to the crack at all, but the they would not touch it with any type of damage. So...I really didn't get to see how the warranty works, other than it doesn't cover damage. duh... Apparently there is no damage coverage available on larger TV's at all. Bummer...

I really like my sound bar. Great sound quality for a reasonable price. Makes me feel like I'm in a movie theater.

Thanks for standing behind your product best buy have good prices on there products

Have not had to use this yet, but from a past experience when I had to, all went well. And, since my TV was unable to be fixed on that occasion, I was able to purchase a new TV with a gift card with the reimbursement for the price of that TV. This gives me peace of mind that if anything happens with this new TV in the future, I’ll be covered.

Great support and great service. Fast installation.

You can't go wrong with extra security on your purchase. The life expectancy of my Hisense is low to nothing due to almost daily outages in my area. So a little extra protection plan is a must.

Necessary coverage. Worth purchasing to protect our tvs