Customer Ratings & Reviews

worth the extra piece of mind! i add protection to all my devices ive used it and it helps protect your purchase

Very efficient and effective, ever ready to answer questions

Covers all of my systems and devices %100 would recommend!

Ive not ever had to use. The technicians are definitely full of great advice. Ready for any challenge given.

Hopefully I would not have to need them for anything with my TV but I wouldn't recommend this product yes

They are so good installing the product and they know what they are doing

Hoping I never have to use it but got it for peace of mind for my LG OLED

Used their tv repair at home service before. They replaced a defective panel on my tv that would have cost me $500 for free. Don't buy warranty from others and hear "do you have the box your tv came in, you have to send it off yourself to repair center, there's nothing we can do, do you have your receipt from a year ago, I don't really know anything I have to get a manager or any other of the poopie you'll probably hear elsewhere.

I usually get the geek squad protection whenever I buy anything. I made a mistake one time and didn’t get it and lo and behold. I needed it and I will never purchase anything with a big dollar value without the geek squad protection ever again.

You are the best for all my life. Thank you I Geek squad.

Although the 5 year Geek Squad Protection Plan is up front pricey, it delivers as promised. I've replaced 2 TV's due to screen failure and have received full credit towards a replacement. The exchange doesn't occur overnight, but it happens.

Excellent! If I need assistance they will be available. I haven’t needed them yet but in past purchases I needed them.

I HAVE USED THE GEEK SQUAD A COUPLE OF TIMES AND THEY HAVE ALWAYS HELPED TO FIX WHAT WAS NEEDED.

It is good to have protection for your items thank you

The team we got were amazing. Professional, knowledgeable, patient. They never rushed us and spent time showing us the options and shortcuts. This team has been together and worked for Best Buy for a long time. Definitely recommend this service and will use again when we need to purchase any tvs

Great offer, Worth every penny, highly recommend it...

Good protection plan, easy to setup and overall a good plan.

Agents handled the situation with ease and communicated properly

I originally purchased an open box item with the Geek Squad protection only to find the excellent condition was not even close with the screen of my television suffering severe damage. After trying to deal with the Geek Squad over the phone and being very frustrated with what I am assuming is an India based phone center, I gave up and took my issue directly to my local Best Buy store where it took some time, but I was eventually told I could receive a replacement television since the damage could not be repaired. Within 24 hours, the Geek Squad came to my home, removed the old TV, installed the new one and was in an out in under 30 minutes. If it weren't for having to deal with an unhelpful call center the rating would be higher, but since I have a local Best Buy to work with, the protection was definitely worth it.

The individual Andrew, who helped me, was really concerned about my issue. Unlike his coworker, who I overheard continuously prompting him to stop trying to assist me.