Customer Ratings & Reviews

This protection was helpful but not in all the ways i thought. Some items don't qualify and that's not what i thought when i purchased. Now i buy individual protection for each item, it's easier to understand. The services are pricy so i never sought them out.

Great for the television. Always good to have insurance especially with little kids

…. but my computer isn’t finished as I’m waiting on a warranty claim on a brand new motherboard. Long story on that.. I have been using it for an xbox one my room mate had laying around. The picture and clarity is great and it certainly seems faster than the older xbox. I turned the color ip 5 and it is good, the blacks are great, and it is more than bright enough for any use I’ve had. I don’t find the glare particularly bad. I’m not really much of a TV person and didn’t own one before this (lije I said, I got it as a monitor) but I’ve enjiyed watching some stuff I would have used my phone for before. There is no crunchyroll app, but airplay was easy enough.

im really glad i buy the extended warranty as you never know what will happen in the future and if your like me you dont have alot of money to throw around at times. so its good to pay a little more now then alot later when you may have to pay a whole lot or be out whatever it is at the time. personally think its worth it as the one year warranties are usually very limited and if u dont find ur item under their exact perimeters then you cannot make a claim.

They helped me out with my TV. They helped me look for a TV that was better.

I have always purchased the Geek Squad protection plans for large purchases. Thankfully I have only had to use it a couple of time, sure glad that I had it. Some people don't care to or say not purchase. I personally always feel better when I do.

This agent mounted my TV and connected perfectly.

Usually extended warranty's are not worth the price, but with Best Buy I love it. When I had a problem in the past, Best Buy has taken great care of me with no hassles. They have made good when it counts. I may not get the additional protection, but for electronics which can have a high failure rate I always purchase from Best Buy and get the added protection. From what I have read and experienced their coverage is the best and typically the longest. I know of enough people who's TV has died after a year and a half (after the warranty), who were out of luck as they did not purchase the extended coverage. Also, I prefer buying TV's and many items at Best Buy vs all the competitors including Amazon who has given me terrible customer service.

Excellent customer service very patient with questions i ask. Fruendly always had a smile on their face ,positive friedly environment

Best protection to get for replaceable products especially after rough usage

Excellent and really nice will definitely add it to more

Always buy the warranty people, always a safe bet and have had no problems with it

Great quality service. Always available when I had an issue.

Geek squad installed & explained all features very clearly to us. Connected tv to other devices &took my old tv& disposed it. Very friendly, & helpful crew.

Associates connected every attachment necessary for full TV viewing.

They resolved my issue by replacing my TV with a bigger model after seeing that my TV was unrepairable. Awesome job Geek Squad!

I believe the Geek Squad protection should start at the end of the original manufacturers warranty, not immediately. The way this one works, we are only getting one year instead of two years (the one I purchased). Not happy about that at all. During the original warranty, the manufacturer should send someone out to repair your TV.

So far so good. Always glad to have this service available for large appliance or electronics purchases

Great service they help you and explain very well what your device has

So glad I bought the extended warranty for the Samsung 50in series 8 tv. The warranty I got was for 5yrs. The TV worked great for the past 4 years then the screen didn't show anymore. I called customer service and they replaced it with bigger TV for the same price I paid for the smaller TV of the same brand. Great coverage. Thanks BestBuy.