Customer Ratings & Reviews

I experienced a few issues with my five year old 4K LG, and Geek Squad personnel were very diligent about resolving them. The pleasant experience with Geek Squad personnel made the five year Protection Plan on my Sony XR65A95K an easy decision.

Great product to perfect my products if there was yo happen

Got it for protection as my last tv was done after a ppwer outtage at the 3 year mark

Very excellent and great work. I took in my laptop computer that was all messed up and yes they fixed the problem and it didn’t take long. If you don’t have it get it.

Exceptional service provided by the Geek Squad. Best Buy is my go to for all electronics. They provide great customer service, products and prices.

Highly recommend for everyone cant go wrong without it

THE GEEK SQUAD IS A GOOD VALUE. IF YOU VALUE PEACE OF MIND.

If I am going to invest in such a expensive item as my 75 in tv [X900F], then I have to purchase insurance on this. Hope I never have to use it. Always rely on Best Buy for a lot of my needs, especially my major electronics. They are quite knowledgeable and eager to provide their input. Please, do ever remove this store so close from my home here in Kendall.

This very much helps a lot when you have big purchases. You need to protect your products at all times and geek. Squad protection is very helpful.

Worth the extra money was able to get my broken tv replaced

They were backed up so I had my son in law install and set TV up

What's there to say about Geek Squad?! It's a great service for a great price. I wouldn't be without them.

Haven't had the need to use this service, but it's always good to have that extra safety net.

Haven't had to use Geek Squad yet for any broken items but have purchased open box items in the past that they have certified and the items are always exactly as described so they seem to know how to rate items and what comes with and how to use a device. Geek Squad was also instrumental with getting me a refund on an installation gone bad on my dishwasher (note - Geek Squad wasn't the installer).

It is always good to get the protection plan on almost everything, some things have defects & what not. I bought a brand new tv had it a lil over a month & started to see red dots in several places called the geek squad they sent someone out & it had to be replaced, had i not had that protection plan i would have been on my own, at least get the two yrs if nothing else

Very helpful and as my tv still under 2 year warranty just got new one to replace old one well worth it

Purchase protections plans selectively. When I've had an issue replacement easy.

Love purchasing yheir insurance. Always feel like I'm in good hands in case of an accident.

I know people look at warranties as a way for companies to gain more money from you, but I am a BIG fan of Best Buy's warranties. For one, why would you spend hundreds of dollars on a product and not cover it? You don't buy a car and not get insurance? I've had great luck with ALL of my electronics (knock on wood) but I still don't want to risk it. If I spend hundreds of dollars on a product, its an investment that I want to make sure is covered.

The previous TV was under extended warranty, that really saved us. Highly recommend buying the extended warranty, lightning or electrical surge protection well worth it. We have a High dollar surge protector, it DID NOT prevent or protect or TV.