Customer Ratings & Reviews

Great customer service and excellent knowledge able agent.

it gives me peace of mind to buy a protection plan as i have been burnt before by not purchasing a plan.manufacturers give such a small time limit on their appliances that the plan is worth purchasing

We had an issue trying to figure out how to work our new tv. We called and the tech talked us through the issue. It was so easy!

I buy a lot of electronics so this really pays for itself in the long run. They service and update my computers for free with this plan.

Excellent Service and support. Very much respectful

Professional and polite. They are truly experienced

Great customer service, easy replacement for 55" tv

Going on 20 years now, we have only purchased our electronics from Best Buy and we always purchase the Geek Squad Protection. It is great and has paid for itself many times. The Customer Service is always great!

Having a waranty helps you in case you have problems

purchased a 70 inch Flatscreen 4K television and having the protection (in case something happens) is well worth the NON-worry

Did not use Geek squad for installation did it myself

Love them, always purchase with electronics l. Piece of mind.

I like having the protection plan. It's a "just in case" that is good to have if something should go awry. I have it for my desktop and have renewed it to keep it in tip-top shape. It is worth having.

Great to have peace of mind. Habe purchased these plans for other products and been happy with the service. Geek Squad takes care of you.

Bought this for a TV that the kids will use and will probably need a repair down the line. Geek Squad always does a good job repairing, replacing or reimbursing.

A must have for dishwasher purchase. The last LG we purchased only lasted 2 yrs. and then we purchased a GE dishwasher and it only lasted 1 1/2 yrs.

Great customer service. It was easy to use when needed

5 star service. I love that they will come to my house to repair or replace the tv. Its really nice I do not need to transport it back to the store.

Our tv went out a week and a half ago, called Best Buy since we bought the warranty. They have given us (7!!!!!!) different appointment times for someone to come to our house and today makes 4 no shows for someone to repair, they say we can’t bring the 75in to the store because it’s over the 42in limit….. do not waste your money on the warranty because Best Buy DOES NOT fulfill it. We have talked to store managers, geek squad, repair guys, worst experience ever when it comes to fixing our crap

Speedy and efficient great to work with very knowledgeable.