Customer Ratings & Reviews

Very professional and very attentive in and out very quickly

Never get anything without the coverage!! You usually have a couple of weeks to buy coverage if you can’t right away!!!

Great protection plan for my Samsung TV. Grabbed the the twobyear plan.

I love this computer, I enjoy it and it works well n perfectly fine

Was recommended 5 year or 1 year warranty i chose 5

Good service, never had problems in past replacing/fixing things.

My Samsung tv had black circles in the screen during white screens tv was replaced with no problems

Great protection for our expensive tv!!! Love the piece of mind having this insurance!!

It’s always to add their warranty cause they always take care of the item without question!

Very happy with the extremely comprehensive protection of the Geek Squad TV Warranty package. Including Burn-In in the warranty makes this easily the most secure warranty around.

Geek Squad was very helpful. They walked me through every troubleshooting step several times hoping to get my tv back in working order the same day but my tv wasn’t having it at all. So with all other options exhausted we scheduled a visit for a couple weeks out and they will be coming to install a new motherboard from my understanding.

Great price. Really good value for the money. Good deal.

Thomas and Arthur were the Best Buy representatives that we have dealt with since February 4 other than our sales person, Kiera. They were efficient, professional, and shared their knowledge of all the products. They were patient with us explaining different phases of the TV and the remote. Thomas was Especially very helpful. Kudos to Best Buy for having both men on your team.

In love with the sound bar. The bass is amazing. I have it for my bedroom, bass shakes the whole room even on a low volume.

GS agents were patient, efficient, and made me feel confident they knew what I needed to get up and running with my system. My old laptop had 10+ years of family photos, professional files and my financial records. The device was dying a painful death but GS transferred all fills to new device.

I always get the geek squad protection plan. It was a breeze submitting a claim 2 WEEKS before it expired. Geek squad attempted to repair my tv and when they couldn’t I was given store credit to purchase a new ones no questions asked.

The protection plans are great and the geeks are the best. The other Best Buy customer service personnel (telephone) are horrible, it is bad enough that if Best Buy does not fix that aspect of their customer service it will start to (if it already hasn't) turn customers away. I have already sold all my BB stock due to I am not sure that they care enough to fix what is broken.

Great value. I don’t have to worry about my tv not working. I can just call the Geek Squad.

I always deal good with the Geek Squad they haven't let me down yet thank you.

[Employee of bestbuy] Here’s the thing with geek squad protection. They will take care of you. Fix or exchange. Easy for me every time I’ve had an issue