Customer Ratings & Reviews

Haven’t had to use it but glad to have it in case we should need it !

Haven’t had to use but it’s nice knowing they have my back if anything happens!

GeekSquad has always been a great additional service offered by BestBuy. One of the reasons I always check BestBuy first!

Had to get a new tv after the other one died in less than 2 years. The installers called first, arrived on time and were very efficient. They worked well in my home. Spent time explaining all features. Synced the tv with my sound system and fire stick. AND they cleaned up after themselves. Great experience all around.

The customer service I received was favorable The geek squad replaced my TV with a newer one and delivered it right into my living room. They were friendly.

Very nice plan it's a good investment for my TV it's always good to buy a plan

I think it"s great to have..........................

The agents brought in and installed my TV perfectly.

They We're very efficient in coming to check my t. V. And getting everything set up to get exchanged in a very timely manner, very grateful for their help.

Love this Tv. Has a crisp clear screen! Perfect for viewing sports!

the tv works perfectly! its nice and loud. the best part is speaking into the remote for assistance

Haven’t needed the service as of yet…. But they were available for question I came across while mounting my tv

Great protection for my tv for a reasonable price. Best thing is you can bring it in and they will fix it in store or give u a new tv or store credit if they’re not carrying the same model anymore

Geek squad has helped us a few times when we had problems with a device.

Awesome Five years with no worries! Thank you Best buy!

The Geek squad was great from start to finish. Processed my warranty tv replacement and reinstalled when promised. No complaints, loved the convenience. Thank you.

peace of mind, didnt wont to give mom a gift and find out something was wrong with it

Geek Squad came in and took care of me by doing a Sony Triage. They submitted a claim on my behalf and were able to get me a replacement confirmation code to have my current TV exchanged.

I think that ut is great knowing that if I have a problem that I can take it to them for help.

I've started putting Geek Squad protection on everything. There have been a couple times, especially with my desktop computer, where it was very helpful to have their expertise. If its an expensive purchase I just do it. I find the Geek Squad staff to be very helpful and already having a protection plan can really cut down on the cost of fixing a problem.