Customer Ratings & Reviews

Best Buy backed the product. It was a cheap DVD player so the plan was about $10. It quit after a year so I took it back. They looked it up and said no problem, you are covered. Go back to the shelf and get a new one, we don't repair that model. Naturally, I picked a different brand that was the same price. Changing brands was not a problem and I walked out with my new player.

Anytime I call or go in for help everyone is wonderful.

I really appreciate and love the installers because they walk me through it explained everything to me and fixed and clean what they messed up

Purchase this to make sure we were protected during our time of ownership.

Great picture and quality would highly recommend it.

Works as stated oled tv had burn in and techs came out and inspected the tv. A few hours later I received email saying they would replace tge tv.

Have not used it yet but it’s good to know it’s there. Why do I have to pay for an in-home visit when I have the warranty?

The Geek Squad did a thorough job of analyzing my TV’s odd behavior and recommended a replacement TV. I called the next day and they set up an appointment for a home visit. They were on time and very knowledgeable.

Very helpful with any questions that you may have. The plan is great to have because you don't have to worry about if something happens to it then it is covered.

I f I ever need t use the protection plan it’s nice to know it’s there and well worth the money. I’ve checked out what other plans offer and this goes beyond all of them and it’s nice to know they stand behind their products like they do.

The delivery guys were extremely nice and very helpful

The value was great and worth the extra warranty on the TV.

Omg where do I start i love my Pioneer tv I can play my ps5 and graphics are amazing I love how my movies is 4k I just love it

Love purchasing this plans. You never know what can go qrong with an electronic devide. All thw representatives were kind a d help me through out my plan with Gsquad

The extended warranty has now helped me 3 times get brand new televisions when they weren't able to be repaired.. I won't buy any "investment" without it. Plain and simple..if they can't fix it you get back every penny you paid for it ,for a new one

Great product/service need for my new tv. I hope nothing gose wronge incase

I bought this to protect my OLED TV. Best Buy has the only warranty that protects against burn-in, which is the greatest problem with OLED TVs. This will give me piece of mind. Although, I would like to give this five stars just for the potential coverage, I will not know how good the coverage is until I need it. The coverage was expensive, so I can only give it four stars for now.

very helpful overall. they knew there business and explained to me what i needed.

It’s great! Everything is great! Thanks geek squad hooge is the best!

Haven't had to use this particular Geek Squad protection plan yet, but I have confidence it'll pay for itself.