Customer Ratings & Reviews

I have utilized the protection plan on several items and Best Buy has honored the plan each time. The way appliances are made anymore, it is just smart to get a protection plan on them. There will always be something that happens. Warranty helps me feel better about spending that much money on an appliance or TV

Haven't had to use it, but I've got it. Just in case.

Havent needed it yet but i feel good having it in case i do.

If you need help getting it to your house they will bring it and hook it up if you need them to.The protection plan is my favorite part of the geek squad.

Had a burn spot in my tv and they couldn't fix it so gave me full credit amount to buy new T.V. no hassle will always buy this plan from them because of how professional they were with helping us and honoring what they said

This 2 year protection service lived up to its promise. I bought a floor model TV. Ten days later it had technical issues. The Geek Squad surpassed my expectations. I not only received store credit for the TV, they also credit the money that I spent on this protection plan.

I have always added extra protection on my televisions, but never had to use it. Just in case. I wish I had it on my gifted Hisense television.

The Squad of Geeks at Best Buy have saved my butt more times than I can count - I am grateful to the protection that I have under them.

[Employee of bestbuy] I purchased this system before and it was great! The subwoofer worked amazing during action scenes. This one I purchased for my mother and she is living it.

I read several review for the tv I was about to purchase and there were some problems. The people had the geek squad protection and noted the timeliness and ease of replacing the troubled product with the protection plan. So I purchased it. I hope I do not have to use it but am glad I have it.

Great people and great help they answered all my questions right away

I loved it, it’s one of the best stores I have had smooth purchases

I love your protection plans one of the main reasons I continue shopping there.

The agents were on time, neat, left no mess. Made sure all connections displayed properly.

Peace of mind after taking 5 year purchase guarantee plan. The Bestbuy offered the 5 year program for $99 which is a reasonable price.

Purchased this additional warranty support contract to cover the item purchased with it. Always good to have a backup plan if there are any unforeseen issues with the technology.

THE AGENT CAME TO SEE WHAT MY ISSUE WAS WITH MY TV HE WAS EXCELLENT IN EXPLAINING THE ISSUES BEFORE ME AND WAS ABLE TO RESOLVE ALL ,I DID HAVE TO UPDATE A FEW THINGS SO I HAD PRE-PURCHASED THE POSSIBLE ISSUE ITEMS AND WAS A GOOD THING CAUSE WE DID USE THEM AND DIDN'T HAVE TO COME BACK ALL DONE IN ONE VISIT,

I had a LGC2 go out on me they gave me a gift card for the entire purchase price of the TV. It was fairly simple. This is the first time I've had to use it for that.

love buying my merchandise from best buy great customer service and products and warranty

When I call Geek Squad and told them that the delivery man just came and dropped off the TV without helping me set it up, they told me not to worry that he would have them turn around to help me set it up, and that put my mind at ease that I made the right decision but getting this warranty.