Customer Ratings & Reviews

The agent had great customer service and great communication. He explained every step in the process of fixing my tv and made sure all my appointments were scheduled at convenient times for me.

Be assured, it's your Best Buy! Don't worry if you're not a Geek! The Geek Squad has your back!

I get geek squad on everything over 100 bucks, it's the ease and confidence that you would expect. Instead of having to deal with the manufacture and getting rma #, then paying for shipping, waiting... non-sense I rather get this and if something does go wrong they handle it in the store usually with a swap out or equal value.

The protection plan seemed like the thing to get especially after the price of the tv. I recommend getting the 2 year protection plan. I've read reviews saying that after about 2 months the tv goes out. hasn't happened to me but still its a precaution.

Worth it! Changed my TV three times in three years due to normal wear and tear. For each replacement did not have to pay more $100 for my new TV (each a different brand). Never get a TV without this warranty.

With the geek squad I don't have to worry about my purchase for 5 years!

Provides good service. Definitely helped me out when I was confused about my TV.

Are you really going to consider not getting the protection plan? Geek Squad is great and this plan gives the peace of mind of knowing that your purchase is protected outside of the flimsy manufacturer warranty that requires so much hoop jumping to get validated! Come on, for the price, it is a foolish thing to not purchase it.

I purchased the warranty for my last Sony TV and was handled professionally to get me up and enjoying my new Sony A80L television.

When my old tv's screen broke out of nowhere, the Geek squad did all they could, but nothing could be done for the screen, but they gave the credit (the price of the tv) so I could buy another one.

When my old tv's screen broke out of nowhere, the Geek squad did all they could, but nothing could be done for the screen, but they gave the credit (the price of the tv) so I could buy another one.

Great service just in case anything happens to my Samsung I will continue to keep purchasing from Best Buy the best products!

Added protection for tour TV should something go wrong with it. I purchased the 5 year plan. A dollar a,day! Great price!

As long as your within your time given for your service the geek squad is very helpful and good to have but once it expires you're on your own.

5 year warranty for a very decent price. It's hard to review something I haven't use but it's an affordable insurance. Never used Geek Squad before. Didn't like Best buy's last insurance partner.

Never not get it. got it many times cause its a must have

Comes in handy just make sure to keep it up to date

Always a must because accidents do happen. Customer service is great no questions asked and replace quickly

Protection plans are an absolute must and they have actually saved me when things go wrong from having an expensive paperweight.

I always buy the Geek squad service with the hopes i never have to use it.