Customer Ratings & Reviews

I had to use this once on a previous purchase and the interaction went as easy as can be. It’s there when you need it.

I've leveraged Geek Squad 2 yr protection on multiple appliances. Unfortunately, it just seems that the Manufacturing of units isn't what it use to be and as such the need for peace of mind for a big purchase to not have issues is worth the cost.

Tv picture went out almost completely.. called up and let them know. Had a new tv delivered the next day and they removed the old tv... great service

Delivered and broughy inside safely. Prompt delivery!

So happy to have this service. They have installed a TV, completed installation of a printer and wi fi in my home and installed a dishwasher. I have purchases planned for Christmas and Geek Sqaud is my definite go to.

I mean its pretty much the best plan you can get with any purchase. Has come in handy plenty of times when life's accidents get in the way.

I can always count on Best Buy with their "Protection Plans" on select items I buy. I know if anything ever happens, I can be assured the problem can be addressed. Great Program to consumers

I usually don't get the protection plan but I bought a $2,000 television so I thought I ought to have to get the 5-year so now I feel safer. Mmmm much safe. I would recommend the protection plan on purchases over $1,000.

I bought the 5 year warranty on my TV. I’ve used the Greek squad in the pass and was pleased with their work but have had no problems with my TV

Geek Squad Protection is always a good purchase. If nothing else, it will at least put you at ease for however many years it's for. If anything goes wrong, you're basically guaranteed a working product. Whether they fix yours, or give you a new one.

Although I normally pass on extended warranties, I purchased this because my old set, a Samsung QLED, went out after 4 years. I guess I was a little shell shocked since I usually get 6-8 years out of a set. We’ll just have to see!

Geek squad has been extremely helpful in resolving an issue with my TV. Honestly, you don’t realize how much you need their expertise until you need it. Very happy with my experience. Highly recommend.

Geek squad is good service provider with quick complaints actions

Worth the Warranty! I invest in purchasing warranties just to have the ease of not worrying should anything happen to any of my products

The price was very cheap for the coverage. It was around $20 for two years.

All smart TV features work seamless, and constantly use the Picture in Picture gesture. No need for smart TV external products. Everything is on the TV. Picture is great when streaming. HDMI is Crystal clear.

It’s a must have when purchasing a great TV, you will have peace of mind.

I always buy the 5 year when purchasing my TV's. Every time my TV's die I am able to replace it which is wonderful. The only thing I don't like is the fact that the department is closed on the weekends if you want to get your transaction completed. I had to call that Monday to let Geek Squad know what was going on and you have to wait for a Best Buy card via UPS next day air by 5pm. That was the only draw back for me.

They replaced my Tv with no issues. Just had them come out take a look at it and told me they would replace it no problem!

Absolutely amazing customer service, very helpful and friendly.. they fixed all issues ive ever had with ease.