Customer Ratings & Reviews

It is very important to get these plans. Anything can happen to your products.

called them to resolve a tv sold to me with missing internal hardware. they refused to help. tell your floor salesmen to stop telling customers "anything that happens to the tv, unless you hit it with a sledge hammer, it is covered" if they don't even help with a broken tv is sold. 0 accountability

Great protection .I had a TV go completely out they covered geek squad coming to my house and new TV. Only hastle was took a couple weeks get everything going .

I am so glad I add the warranty, to know my tv is covered gives me an added bonus to my new purchase.

For $50 you can have peace of my mind with a 5 year protection plan to cover your TV from anykind of problems. When you spend $250 for the TV you want to make sure you are covered if anything happens.

I've purchased the Sony x900h 85" TV which I had to return multiple times because the TV was defective, at least 3 times. Each time someone was suppose to come to my house to exchange it for a new Sony x900h, Bestbuy always rescheduled my appointment date and time without any notice. So I will wait at home on the appointment date and no one will show up. So I went into the actual Bestbuy store and complained about no one showing up and he said that it won't happened again but it happened 3 more times when no one showed up. So eventually I asked for my money back for the Sony TV because I was so frustrated that no one was showing up to replace my defective Sony TV. Once I got my money back I said I will give it another try and purchased the same TV again, the Sony x900h 85" TV. I got the the Sony x900h 85" and it was having issues also, so I decided to try a different TV the LG CX 77" oled tv to replace the Sony x900h TV, so I paid the $957 difference in price to get the LG CX 77" TV with a warranty. But the delivered date from the time I purchased it was so far apart that I eventually fixed the Sony x900h and decided to keep it and cancel my LG CX 77" TV and it's warranty. I never received the LG CX 77" tv. But since I ordered the LG CX 77" TV, Bestbuy canceled my warranty on my Sony x900h 85" TV. I was refunded the $950 that I paid for the difference for the TV amount but I was never refunded the money for my warranty which was $399. So now I still have the same Sony x900h 85" TV with no warranty that originally purchased. I called Bestbuy several times to either get my warranty reinstalled or get a refund on the $399 so that I could repurchase my warranty for my Sony x900h 85" TV. So I decided to go into the same Bestbuy store. I was waiting at the Cash register while two managers were just talking to each other about cars and random things for about 10 mins, as they just stared at me without even helping me. Eventually I talked with someone at Geek Squad at this Bestbuy store which eventually two of the managers argued with me about this situation, I was just trying to explained to them that I was suppose to receive a refund or reinstate my warranty for the Sony x900h 85" TV. That argument with two managers occurred on July 8 2021. I felt disrespected and humiliated. I've spent hours on the phone and at the store without any proper support. Please help me resolve this issue.

I will NEVER own an electronic device without Geek Squad. In more than one instance I have had devices quick working and they were completely replaced because of Geek Squad. Help with set up or issues is also AMAZING!

My last TV burned out after 4 years and I didn't have any protection. This was a no-brainer to pay a few extra bucks a month to cover myself.

Purchased this when I purchased my Sony Tv... Low nd behold my tv that I bought 2 yrs ago decided it wasn’t gonna work anymore...so I was able 2 call geek squad 2 come out Nd take a look... best service ever

I've had Geed Squad help for several years, but now am a Total Tech Support Subscriber. It is well worth the money, as we have A LOT of Best Buy devices in our home :). The Geek Squad technicians are always helpful!

I always buy the protection plan for items that are easily broken like gaming headsets and vacuums. It’s extremely easy to use.

I've asked for Geek Squad help with computer issues, TV and component set up, TV operating issues and complete kitchen appliance replacements. They have also assisted us knowledgably, professionally and politely.

I purchased a plasma TV several years ago and it stopped working a couple months before the warranty ended. The plan ordered a new part and fixed my 5 year old TV making it essentially brand new. The one downside was it took about 2 months for them to get the part for the TV.

Haven't needed it yet, but I am glad it's there should I ever have a problem.

Got The Extra Protection Just In Case Something Happens!! To Me For Certain Items Always Worth It

Tv failed after 4 years and the 5 year geek squad warranty refunded the full amount which helped me get a C3

Haven't had to use the extended warranty yet everything works properly with the TV pictures good quality sound is very good quality easy to use and figure out no complaints yet if I do I will come back and let you know I do recommend this TV and buying the warranty just for extra piece of mind

If buying a flatscreen highly recommend this service contract as repair components can get pricey. Used this once; set broke about a month before contract expired and it was fully honored. Set fixed so very happy with it.

They have repaired my computer several times and they work great!

Making sure I secure my purchases great always been a plus at Best buy and they stand by their warranty