Customer Ratings & Reviews

So glad I got this. TV broke, Geek Squad came out next day, couldn't fix it so they replaced the TV. Bonus - the TV I originally purchased was no longer available so they upgraded the TV and restarted my 2 year warranty with the new one.

The nivel of service and greatest assistance from the Greek squad are incomparable. They’re one of the best reason I get all my electronics from BestBuy.

My TV got damaged and blinking at place. Ghe protection replaced it and it was very easy.

We purchased this protection for the new 58" Samsung TV we just purchased at Best Buys. As a member of "Total Tech" they deduct 20% off the price so that helped.

Haven’t had to use them yet but I’m sure I will ones of these times and will ultimately regret buying from Best Buy

Their expertise is invaluable for “non-techies” in this world!! Worth every cent!!

Charismatic professionals who arrive quickly to install or repair your items. Technician is knowledgeable, proficient and fast. This protection is well worth the money.j

I have not had a chance to use this product. I don't know if this was a smart purchase for me or not, but after I had trouble with a previous TV purchase, thought I would get it.

[Employee of bestbuy] Good warranty! Beats what other insurance companies offer!

The best extended warranty on the market, for the next 5 years I will not worry about pixels not working, LCD black spots, surge problems and even the remote not working. That's all covered!!

Finally peace of mind warranty. 5 year warranty ..nice.

5 year extension of tv warranty for the larger TVs seems to make sense in my experiences over the past 10 years.

Haven't had to use it yet but I rest assured the protection is there if I need it. Any questions I had were answered at the time I purchased it.

Certainly hope this will not be needed, but good to know it was available at a reasonable price. It’s a good insurance policy to keep my new TV in perfect working condition.

I HAVE NO IDEA HOW THIS SERVICE SHOULD BE RATED. I BOUGHT A CHEAP TV THAT MAY NEED TO BE SERVICED IN THE FUTURE. HAD THE TV FOR THREE WEEKS SO FAR SO GOOD NO NEED FOR THE SERVICE

Do yourself a favor & protect your purchases So worth it!

I have not had to use my protection plan as of yet. I haven’t needed to with any product I’ve bought from Best Buy. I’ve heard great reviews about the replacement plan though.

All of my experiences with the Geek Squad and Geek Squad representatives has been quick, professional, knowledgeable and friendly. Would recommend them to everyone.

Can't really review until I need to use it but with any type of insurance it's there if you need it but hope you never do

We have a contract with the Geek Squad, but have not needed to contact them for our newish television. However, my mother has used the Geeks numerous times to help with issues with her new computer. They are very helpful and professional.