Customer Ratings & Reviews

I have not been able to try out the coverage for any of my bought items.

I usually do not add any service protection to products I buy. This time I did. Best Buy offered a 2-Year Standard Geek Squad Protection: for $89.99. This seems very reasonable if anything should go wrong with my television once the manufacturer’s warranty expires.

Great tv for the money Apps are great and easy to access Would recommend to anyone Easy to use

So glad I bought this insurance as the next day I needed to call as the TV was having issues. They immediately replaced it without any problem arising, quick and efficient.

Had my lgc1 get burn in and got refunded the full amount very quickly. Upgraded to the lgc4 very happy with this choice

I always purchase Geek Squad service protection when I make a qualifying purchase at Best Buy. The Geek Squad technicians are available for help at times that are convenient for my schedule, and when I need in home help, they are always courteous, professional and efficient. Big Box stores cannot match Best Buy's Geek Squad quality, so I highly recommend it for every purchase when available.

Their is no other store with the backup to an accient or issue like best buy. They are the best at protection

I bought the extra insurance in case anything unforseen happens to my electronics I don't make much money, so I can't afford to replace things all the time.

I always purchase Geek Squad protection because they are consistently helpful and make the process easy!

Excellent customer service very patient with questions i ask. Fruendly always had a smile on their face ,positive friedly environment

I recently purchased the Geek Squad Protection Plan for my new TCL TV and am thoroughly satisfied with the coverage it provides. It's a reliable way to protect your investment and offers peace of mind. Highly recommend!

Purchase price was excellent. Hopefully I won’t need this but if I do, it will more than pay for itself

While it took several days longer to get a Geek Squad agent to my home than I would have preferred, their performance was stellar. They quickly diagnosed the issue, explained the problem clearly and discusses next steps. The following day the agent who came to home informed me that there would be a delay in obtaining the need part and arranged for a complete refund of my purchase, service contract and taxes so I could replace my Hisense TV with a new set of my chosing. In the end, I have a new TV, a new 5 year warranty and almost $100.00 in store credit left over.

I had a tv that the screen went black shortly after my warranty expired. Thankfully I bought this insurance. When repairs were not possible my tv was replaced with a new one. Best Buy service was great and made the entire process a breeze.

Geek Squad Techs were efficient and polite. Helped me with any questions I had while they were replacing the TV on the wall would recommend this service highly

The agent was reliable and my tv lost ita image the warranty was very easy to claim

Geek Squad was very professional. They arrived on time and gave previous text as to the time. I would recommend their service to everyone.

I purchased my 5 year extended warranty for a Sony 43" TV. The MFGR warranty was for one year (as which they never falter in the first year) and I admit I am skeptical about purchasing additional warranties in general. The "hook" was that if they can't fix it within a reasonable period of time - or I experience the same issue after a repair, BB will replace my set with a new, comparable model. With technology progressing at the current rate and considering the way models change, I figure I'll get twice the performance in a new (replacement) set at about the two year mark - depending on the quality of the product (do your research). Even if it lasts the duration of the extended warranty period, I have the comfort of not having the worry of a set failure for what I consider a very reasonable cost. It's the "you can pay me now, or pay me later" mentality. Just insurance, that's all.

Very good price and customer service was top notch.

TV protection plan is great to have I haven't had to use it yet